Job Description
Legacy Construction & Roofing is looking for a highly responsive and customer-focused Live Chat Representative to join our remote support team. As the first point of contact for online visitors, you’ll engage in real-time conversations to answer questions, collect lead information, and assist in scheduling appointments. This role is fully remote and ideal for someone with strong communication skills, fast typing, and a friendly, professional tone. Key Responsibilities: • Manage multiple live chat conversations with website visitors simultaneously. • Provide accurate information about our construction and roofing services. • Convert chat interactions into qualified leads or scheduled appointments. • Document interactions in CRM systems and maintain organized records. • Communicate effectively with sales and project teams to ensure smooth handoffs. • Respond promptly and professionally to all inquiries during assigned hours. Requirements: • Prior experience in live chat support, customer service, or virtual assistance. • Excellent written communication and typing speed (minimum 45 WPM). • Ability to multitask while maintaining a friendly and helpful tone. • Proficiency in Microsoft 365 and CRM systems. • Must have a reliable internet connection and quiet remote work setup. Preferred Qualifications: • Bilingual (English/Spanish) strongly preferred. • Experience with tools like LiveChat, Intercom, or Zendesk Chat. • Familiarity with construction or home services industry. Benefits: • 100% remote position with flexible work environment • Stable full-time hours • Career growth opportunities within the company • Supportive and team-oriented culture Apply for this job Apply tot his job