Job Description
- *Join Our Dynamic Team and Unlock a World of Opportunities!**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! We're seeking an experienced Full Stack Customer Service Representative to join our team at TelAffects, a leading provider of innovative solutions in the power industry.
- *About Us**
At TelAffects, we're committed to empowering our customers with the tools and resources they need to thrive. Our mission is to provide top-notch customer support and services that exceed expectations. As a Full Stack Customer Service Representative, you'll be at the forefront of this mission, working closely with our clients to resolve issues, offer solutions, and drive growth.
- *Why Choose TelAffects?**
- **Work from Home**: Enjoy the flexibility and comfort of working from the convenience of your own home, with a dedicated office space that meets our requirements.
- **Competitive Compensation**: Earn a competitive hourly rate of $14.00, plus bonuses and commissions, with opportunities for growth and advancement.
- **Access to Daily Pay**: Take control of your finances with our Daily Pay benefit, allowing you to access a portion of your earned wages prior to payday.
- **Employee-Centric Culture**: Join a positive and collaborative work environment where open communication and teamwork are encouraged and expected.
- **Fun and Professional Work Environment**: Be part of a dynamic team that values fun and camaraderie, while maintaining a professional atmosphere.
- **Proud to Represent a Prominent Power Company**: Be proud to represent a leading provider of power solutions, with a reputation for excellence and customer satisfaction.
- **Named One of Central Florida's Top 25 Companies for Working Families**: Join a company that values its employees and prioritizes work-life balance.
- *Responsibilities**
As a Full Stack Customer Service Representative, you'll be responsible for:
- Handling a high volume of calls from customers on behalf of our client, providing customer service support and offering additional products and services on every eligible call.
- Assisting customers with power outage issues, making payments, creating payment plans, or starting/ending service.
- Offering customers the opportunity to purchase programs for surge protection, home wiring, and water heater repairs.
- Working closely with our clients to resolve issues and drive growth.
- Meeting program goals around phone time, customer experience, sales, and other key performance indicators.
- *Requirements**
To succeed in this role, you'll need:
- **Prior Recent Experience**: At least one year of experience working as an inbound customer service agent, with a strong upselling/cross-selling component.
- **Verifiable Experience**: Your experience must be verifiable, with a clear record of achievements and results.
- **Strong Verbal and Written Communication Skills**: Excellent communication skills, both verbal and written, with the ability to engage with customers and colleagues in a professional and friendly manner.
- **Technical Savvy**: Ability to easily learn and navigate multiple screens and enter data while engaging in conversation with customers.
- **Time Management Skills**: Self-motivated and able to work independently, with strong time management skills and the ability to meet various program goals.
- **Solid Organizational Skills and Attention to Detail**: Ability to prioritize tasks, manage multiple projects, and maintain attention to detail in a fast-paced environment.
- *What We Offer**
As a Full Stack Customer Service Representative at TelAffects, you'll enjoy:
- **Competitive Compensation**: Starting pay of $29,120 - $35,000, plus bonuses and commissions.
- **Accrue Paid Time Off**: Up to 3 weeks of paid time off after your first year of employment.
- **Medical Coverage**: Comprehensive medical coverage, including health, dental, vision, life, and disability insurance after 90 days.
- **Opportunities for Continuous Training and Growth**: Regular training and development opportunities to help you grow and advance in your career.
- **401(k) and Other Benefits**: Comprehensive benefits package, including 401(k) and other perks.
- *How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now through our easy-to-use Hellohire process, and we'll send you a link to schedule your interview if you qualify. Don't miss out on this opportunity to join our dynamic team and unlock a world of possibilities!
Apply Now