Job Description
Join the NexGen Agency Team: Deliver Exceptional Customer Experiences in a Fast-Paced, Dynamic Environment NexGen Agency is a leading provider of multi-channel white-glove call center services, dedicated to delivering stellar customer experiences. We're a fun, fast-paced team of friendly, hard-working, and big-thinking individuals who care about making a difference. Our company culture is built on a foundation of empathy, innovation, and a passion for customer satisfaction. We're currently seeking a team of ambitious, detail-oriented, and customer-focused Customer Service Representatives to join our Customer Care Team. About Our Client Our client is a high-end jewelry store with locations across the US and online. They're renowned for their exquisite collections, exceptional quality, and outstanding customer service. As a Customer Service Representative, you'll have the opportunity to work with a prestigious brand, providing top-notch support to discerning customers. Job Summary As a Customer Service Representative, you'll be the face of our client's brand, delivering extraordinary service to customers via phone, email, and chat. You'll work in a fast-paced, dynamic environment, utilizing your excellent communication and problem-solving skills to resolve customer issues and exceed sales goals. If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Key Responsibilities Multi-Tasking and Time Management : Extensively multi-task between programs and websites, prioritizing tasks to ensure efficient and effective customer support. Customer Advocacy : Act as an advocate for our customers, providing empathetic and personalized support to resolve issues and exceed expectations. Omnichannel Support : Deliver exceptional service to customers via phone, email, and chat, ensuring a seamless and engaging experience across all channels. Collaboration and Communication : Communicate effectively with other departments, local store managers, and customers to resolve issues and provide solutions. Problem-Solving and Documentation : Quickly identify customer problems, document case notes, and provide reasonable solutions to ensure prompt resolution. Sales and Upselling : Assist customers with placing orders, answer product and service questions, and meet monthly sales goals. Professionalism and Tone : Maintain a professional, courteous, and positive tone in all customer interactions. Requirements and Qualifications Essential Qualifications Education : Associate's degree or equivalent education. Language Skills : Must be able to write, spell, and read English. Computer Literacy : Must be computer literate and proficient in using Windows-based computer systems. Background Check : Must pass a background check. Work Authorization : Must be legally authorized to work in the United States without sponsorship. Attendance and Punctuality : Reliable, punctual attendance is an essential function of the position. Preferred Qualifications Experience : 2+ years of experience in a call center or customer service environment. Customer Service Experience : 3+ years of experience in customer service, preferably in a retail or sales environment. Skills and Competencies Problem-Solving and Critical Thinking : Excellent problem-solving and critical thinking skills to resolve customer issues. Multi-Tasking and Time Management : Ability to prioritize tasks and manage time effectively in a fast-paced environment. Interpersonal and Communication Skills : Excellent interpersonal and communication skills to interact with customers, colleagues, and management. Adaptability and Flexibility : Ability to adapt to changing situations and priorities. Initiative and Self-Development : Demonstrate initiative and interest in self-development and continuous learning. Work Environment and Physical Demands We offer a flexible work environment, with the option to work from home or in our Deerfield Beach, FL office. The role requires: Computer and Software Requirements : CPU, 2 GHz min, Core i3/5/7, 4 GB min memory, Windows 10, Google Chrome, Mozilla Firefox, Internet Explorer. Headsets and Equipment : Professional series headsets with USB connectivity, such as Plantronics, Jabra, or Sennheiser. Physical Demands : Ability to sit for up to 8 hours unassisted, enter data for up to 8 hours unassisted, and view PC screen for up to 8 hours. Career Growth Opportunities and Learning Benefits At NexGen Agency, we're committed to the growth and development of our team members. We offer: Training and Onboarding : Comprehensive training and onboarding program to ensure your success. Career Advancement Opportunities : Opportunities for career advancement and professional growth. Continuous Learning : Access to ongoing learning and development resources. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Pay Rate : $13-$15 per hour. Benefits : 401(k), dental insurance, health insurance, paid time off, vision insurance. Work from Home : Option to work from home. Why Join Our Team? If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! By joining our team, you'll have the opportunity to: Make a Difference : Deliver exceptional customer experiences and make a positive impact on our clients' lives. Grow and Develop : Access career advancement opportunities, training, and ongoing learning resources. Work with a Dynamic Team : Collaborate with a fun, fast-paced team of friendly, hard-working, and big-thinking individuals. How to Apply If you're excited about this opportunity, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Don't miss this opportunity to join our team and start delivering exceptional customer experiences! Apply for this job