Job Description
Description The House of Mercier is thrilled to offer an exciting opportunity for a Live Chat Support Agent to join our remote team, with no previous experience required! This is a wonderful entry-level position for those looking to start their career in customer service, particularly within the luxury goods sector. As a Live Chat Support Agent, you will provide exceptional support to our customers through our live chat system, assisting them with inquiries about our exquisite jewelry collections and ensuring they have a seamless shopping experience. Key Responsibilities: • Engage with customers via live chat, providing friendly and accurate information regarding products, services, and promotions. • Assist customers with order inquiries, including processing, shipping information, and returns. • Handle customer complaints and issues with professionalism and empathy. • Maintain clear documentation of customer interactions in our system to assist with future inquiries. • Stay informed about our product offerings and company policies to provide informed assistance. • Collaborate with team members to ensure a positive customer experience and share insights for continuous improvement. • Embody a positive and friendly attitude while interacting with customers to enhance satisfaction. Requirements: • Fluency in English is required; proficiency in additional languages is a plus. • No prior experience is needed; we provide training and support for new team members. • Strong written communication skills and a willingness to learn. • A proactive attitude towards problem-solving and customer service. • Ability to work independently in a remote environment and manage time effectively. • Basic computer skills and familiarity with digital communication tools are advantageous. • A passion for luxury products and a commitment to providing excellent customer service. Benefits: • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home • Free Food & Snacks • Wellness Resources • Stock Option Plan • Great Salary • Other Perks • High school diploma or equivalent (Bachelor’s degree preferred). • Previous experience in customer service, preferably in the travel or airline industry. • Strong verbal and written communication skills. • Proficiency in using computers, including familiarity with CRM systems and Microsoft Office. • Ability to multitask and work in a fast-paced environment. • Strong problem-solving skills and a customer-first mindset. • Reliable internet connection and a quiet workspace free from distractions. Apply Job! Apply tot his job
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