Job Description
Virtual Chat Support - Laboratory Express $27-32/hour | Full-time | Remote | Training Provided About the Role Laboratory Express is seeking a Virtual Chat Support representative to provide online customer service to patients and healthcare providers. Work from home while helping people access important laboratory testing services. Key Responsibilities • Respond to online chat inquiries from patients and healthcare providers • Assist with test scheduling, appointment booking, and location information • Answer questions about test preparation, insurance coverage, and billing • Process basic patient information requests and provide general laboratory information • Escalate complex medical or technical questions to appropriate laboratory staff • Maintain accurate documentation of all chat interactions in CRM system • Provide excellent customer service while maintaining HIPAA compliance Requirements • High school diploma or equivalent required • Previous customer service, chat support, or call center experience preferred • Excellent written communication skills and fast, accurate typing • Strong computer skills and ability to multitask between multiple chat windows • Reliable home internet connection and quiet workspace • Self-motivated with ability to work independently from home • No healthcare experience required - comprehensive training in laboratory services and medical terminology provided! Remote Work Requirements • Dedicated workspace free from distractions and background noise • High-speed internet connection (minimum 25 Mbps) • Computer provided by Laboratory Express or meet technical specifications • Available during scheduled shift hours with reliable attendance • Must reside in authorized work-from-home states What We Offer • Competitive pay: $27-32/hour based on customer service experience • Work from home: 100% remote position with flexible scheduling options • Full benefits: Health insurance, dental, vision, 401k matching • Paid training: Comprehensive 2-week virtual training program • Career growth: Advancement opportunities into specialized remote healthcare roles • Equipment provided: Computer and necessary technology supplied • Flexible schedules: Multiple shift options available including evenings and weekends Powered by JazzHR Remote About the Company: Laboratory Express Apply tot his job