Job Description
Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting complex technical issues and a strong desire to learn and grow in a dynamic environment? If so, we invite you to join our team at blithequark as an Operations Training Systems Specialist in a remote customer support role. **About blithequark** blithequark is a leading global entertainment and media company that brings joy and magic to millions of people around the world. With a rich legacy of storytelling and innovation, we create immersive experiences that transport our guests to new and exciting worlds. Our company is built on a foundation of creativity, collaboration, and a commitment to excellence, and we're always looking for talented individuals who share our passion for making the impossible possible. **The Role** As an Operations Training Systems Specialist in our remote customer support team, you will play a critical role in delivering exceptional support to our customers and ensuring the smooth operation of our systems and processes. Your primary responsibilities will include: * Providing technical support to customers via phone, email, and chat, resolving complex technical issues and escalating issues to senior engineers as needed * Collaborating with cross-functional teams to identify and resolve technical issues, improve processes, and implement new technologies * Developing and delivering training programs to ensure that customers and internal teams have the skills and knowledge they need to succeed * Analyzing and troubleshooting technical issues, identifying root causes and implementing solutions to prevent future occurrences * Maintaining accurate records of customer interactions, technical issues, and resolutions * Participating in on-call rotations to provide 24/7 support to customers **Requirements** To be successful in this role, you will need: * At least three (3) years of experience in a technical support or operations role, preferably in a similar industry * Excellent verbal and written communication skills, with the ability to communicate complex technical information to non-technical stakeholders * Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and identify root causes * Experience with SCADA systems, energy management systems, and other related technologies * Knowledge of TCP/IP networks, including switches, routers, and firewalls * Familiarity with energy management systems, including chilled water, boiling water, compressed air, air conditioning, and lighting system controls * Ability to work in a fast-paced environment, with a strong attention to detail and a commitment to delivering high-quality results * Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Ability to work independently and as part of a team, with a strong commitment to collaboration and communication **Preferred Qualifications** * Experience with building automation systems, including Carrier I-Vu Building Automation systems * Programming skills, including experience with programming languages such as Python, Java, or C++ * Experience with GUI development, including experience with tools such as Adobe XD or Sketch * Familiarity with open standards and protocols, including BACnet and Modbus * Experience with utility SCADA systems, PLCs, and step-by-step reasoning * Experience with utility broad control systems **What We Offer** As a member of our team, you can expect: * A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off * Opportunities for professional growth and development, including training and education programs, mentorship, and career advancement opportunities * A dynamic and supportive work environment, with a strong commitment to collaboration and communication * The chance to work on exciting and challenging projects, with a focus on innovation and creativity * A comprehensive onboarding program, including training and support to ensure your success in the role **How to Apply** If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, including individuals with disabilities and veterans. If you require a reasonable accommodation to apply for this position, please contact us at [insert email address]. We're committed to creating a workplace where everyone can thrive and contribute their best work. **About the Company** blithequark is a leading global entertainment and media company that brings joy and magic to millions of people around the world. With a rich legacy of storytelling and innovation, we create immersive experiences that transport our guests to new and exciting worlds. Our company is built on a foundation of creativity, collaboration, and a commitment to excellence, and we're always looking for talented individuals who share our passion for making the impossible possible. **About the Industry** The entertainment and media industry is a dynamic and rapidly evolving field, with new technologies and innovations emerging all the time. As a member of our team, you'll have the opportunity to work on exciting and challenging projects, with a focus on innovation and creativity. You'll be part of a global community of professionals who are passionate about storytelling, entertainment, and making a difference in people's lives. **Why Join blithequark?** Joining blithequark means joining a global community of professionals who are passionate about making a difference in people's lives. You'll have the opportunity to work on exciting and challenging projects, with a focus on innovation and creativity. You'll be part of a dynamic and supportive work environment, with a strong commitment to collaboration and communication. And you'll have the chance to grow and develop your skills and knowledge, with opportunities for professional growth and development. **How to Apply** If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We can't wait to hear from you! Apply Now Apply for this job