Job Description
Are you passionate about providing top-notch customer service and making a meaningful impact in the lives of others? Do you thrive in a dynamic, supportive environment where teamwork and collaboration are valued? If so, we invite you to join the blithequark team as a Full-Time Customer Service Specialist! **About blithequark** Ranked among the best employers in America, blithequark is a leading organization that prioritizes the well-being and growth of its employees. We believe that a happy, supported team is the key to delivering exceptional customer experiences. At blithequark, you'll find a culture that values your contributions, encourages learning and development, and fosters a sense of community and belonging. **Responsibilities** As a Customer Service Specialist at blithequark, you'll play a vital role in ensuring that our customers receive the highest level of service and support. Your key responsibilities will include: * Working with customers on a daily basis to build and maintain strong business relationships * Utilizing fact-finding sales methods to customize blithequark programs and services to meet customer needs and identify new business opportunities * Ensuring accurate account setup, maintenance, and closure of all customer account information * Handling customer issues and complaints in a professional and timely manner, following our customer complaint resolution policy * Performing soft collections for customers on credit hold or past due, as well as some cash handling **Qualifications** To succeed in this role, you'll need: * A High School Diploma or equivalent * At least 1 year of customer service experience * Exceptional customer service and negotiation skills * Strong organizational skills, including typing and data entry experience * Excellent written and verbal communication skills, with a focus on team building and developing positive relationships with colleagues and customers * Proficiency in Microsoft Office, including Excel, Word, and Access * US citizenship, permanent residency, or authorization to work in the United States * No requirement for sponsorship for an employment visa **Essential Skills and Competencies** To excel in this role, you'll need to possess: * Strong problem-solving and analytical skills * Excellent time management and prioritization skills * Ability to work in a fast-paced, dynamic environment * Strong attention to detail and accuracy * Excellent communication and interpersonal skills * Ability to work collaboratively as part of a team * Strong adaptability and flexibility **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping you grow and develop your skills and career. As a Customer Service Specialist, you'll have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced colleagues * Opportunities for advancement and career growth * A supportive and inclusive work environment * Recognition and rewards for outstanding performance **Work Environment and Company Culture** Our office is a vibrant, dynamic space that reflects our commitment to innovation and customer satisfaction. You'll enjoy: * A collaborative and supportive work environment * Flexible work arrangements and remote work options * Access to state-of-the-art technology and tools * A comprehensive benefits package, including medical, dental, and vision coverage * A 401(k) plan with company match * Paid time off and holidays * Employee recognition and reward programs * Opportunities for professional development and growth **Compensation, Perks, and Benefits** As a valued member of the blithequark team, you'll enjoy a competitive compensation package, including: * A salary range of $45,000 - $60,000 per year, depending on experience * Comprehensive benefits, including medical, dental, and vision coverage * A 401(k) plan with company match * Paid time off and holidays * Employee recognition and reward programs * Opportunities for professional development and growth **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply Now! Apply for this job