Job Description
Job Summary KDCI Outsourcing is seeking a skilled Airline & Travel Ticketing Specialist with strong expertise in Sabre GDS and a proven track record of handling international clients. This role is responsible for managing the end-to-end ticketing process, including fulfillment, issuance, reissues, exchanges, and refunds for global customers. The ideal candidate is detail-oriented, highly accurate, and committed to delivering a seamless travel experience for clients worldwide. Key Responsibilities • Process flight reservations, ticket issuance, reissues, exchanges, and refunds using Sabre GDS. • Handle schedule changes, cancellations, special requests, and client inquiries promptly. • Ensure compliance with airline fare rules, IATA regulations, and company policies. • Manage complex itineraries including multi-city, interline, and codeshare bookings. • Monitor and clear Sabre queues daily, performing quality checks to prevent errors. • Collaborate with Customer Support to resolve client concerns quickly and effectively. • Stay updated on airline policies, taxes, and travel regulations. • Prepare and submit reports on ticketing, refunds, and fulfillment status. Requirements Job Requirements • At least 2–3 years’ experience in a ticketing or fulfillment role for an airline, online travel agency (OTA), or international travel agency. • Proficiency in Sabre GDS (knowledge of Amadeus or Galileo is a plus). • Strong understanding of international fares, rules, and ticketing procedures, including refunds, exchanges, and ADM/ACM handling. • Experience handling complex itineraries and corporate travel management processes. • Excellent English communication skills (written and verbal). • Strong customer service orientation with problem-solving skills. • Proficiency with Microsoft Office and ticketing reporting tools. • Ability to work accurately in a fast-paced, deadline-driven environment. • Experience working with clients in US, UK, Australia, or NZ markets preferred. • Willingness to work flexible shifts to support global time zones. Highlights Deliver seamless global bookings! Join us as an Airline & Travel Ticketing Specialist (Sabre GDS). Apply tot his job