Job Description
About us: Meetsta is a dynamic and innovative social networking platform. Our mission is to provide a tailored and engaging space where individuals can connect, collaborate, and build meaningful relationships. Role Overview: As a Community Moderator at Meetsta, you will play a crucial role in ensuring that our platform remains a welcoming and respectful space for all users. You will be responsible for monitoring user activity, enforcing community guidelines, and addressing any issues that arise. This is a vital position that requires a keen eye for detail, strong communication skills, and a commitment to upholding our community standards. Key Responsibilities Content Monitoring: • Monitor user-generated content across Meetsta to ensure compliance with community guidelines. • Review and moderate comments, posts, and messages for inappropriate content, spam, and violations. Community Support: • Respond to user reports and concerns promptly and professionally. • Provide guidance and support to users regarding community rules and best practices. • Escalate serious issues to the appropriate teams for further investigation. Enforcement of Guidelines: • Enforce community guidelines by issuing warnings, suspensions, and bans as necessary. • Maintain detailed records of moderation actions and user interactions. Feedback and Reporting: • Gather and report user feedback to help improve community management strategies. • Collaborate with the Community Manager to identify trends and areas for improvement. • Participate in regular team meetings to discuss community health and moderation strategies. Qualifications Experience: • Previous experience in community moderation, customer support, or a related field. • Familiarity with social media platforms and online community dynamics. Skills: • Excellent written communication skills. • Strong judgment and decision-making abilities. • Ability to remain calm and professional in high-pressure situations. • Attention to detail and strong organizational skills. Personal Attributes: • Passionate about fostering a positive and inclusive online community. • Empathetic and patient, with a genuine interest in helping others. • Reliable and consistent, with a strong sense of responsibility. • Adaptable and able to handle feedback and change gracefully. Compensation Equity-based. Important Notes We are only considering US citizens and Permanent Residents for the role. Apply tot his job