Job Description
Are you a customer service enthusiast with a passion for languages and a desire to be part of a revolutionary team? Do you want to contribute to the growth of the Web3 ecosystem and work with a global company that values diversity and inclusivity? Look no further! blithequark, a leading blockchain infrastructure and cryptocurrency exchange, is seeking a talented Customer Service Representative to join our team. **About blithequark** blithequark is a pioneering company in the blockchain industry, dedicated to accelerating the adoption of cryptocurrency and promoting financial freedom. Our mission is to create a more accessible and inclusive financial system, and we're looking for like-minded individuals to join our team. At blithequark, you'll work in a dynamic, challenging, and collaborative environment with a team of world-class professionals. We offer unlimited opportunities for learning and growth, and our flat organizational structure ensures that everyone's voice is heard. **About the Role** As a Customer Service Representative at blithequark, you'll be the face of our company, ensuring that our customers receive exceptional service and support. Your primary responsibilities will include: * Handling customer inquiries, complaints, and verification processes through our ticketing system, live chat, and phone support * Providing accurate and timely responses to customer queries in both English and Japanese * Collaborating with other teams to resolve complex customer issues * Documenting customer requests and providing feedback to improve our services * Working in a fast-paced environment with a high level of attention to detail and a strong commitment to customer satisfaction **Essential Qualifications** * Bachelor's degree (S1) or higher in a relevant field * Proficiency in English and Japanese (minimum JLPT N2 level) * At least 1 year of experience in customer service, preferably in the financial or e-commerce industries * Strong communication and problem-solving skills * Ability to work under pressure and meet deadlines * Passion for customer service and a willingness to work flexible shifts, including night shifts * Positive attitude towards the cryptocurrency industry **Preferred Qualifications** * Additional language skills, such as Mandarin or Korean * Experience in the blockchain or cryptocurrency industry * Strong analytical and problem-solving skills * Ability to work in a team environment and provide feedback * Familiarity with customer relationship management (CRM) software **Why Work at blithequark?** * Be part of a revolutionary team that's shaping the future of finance and technology * Work with a diverse and international team of experts in the blockchain industry * Enjoy a flexible work schedule, with a focus on remote work and a casual dress code * Receive competitive compensation and benefits, including a comprehensive health insurance package * Participate in ongoing training and development programs to enhance your skills and knowledge * Contribute to the growth and success of a global company that values diversity and inclusivity **Learn More about blithequark's Values and Culture** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing a work environment that fosters growth, learning, and collaboration. Learn more about our values and culture by visiting our website. **Apply Now and Join the Web3 Revolution!** If you're a motivated and customer-focused individual with a passion for languages and a desire to be part of a revolutionary team, we want to hear from you! Apply now and join the blithequark team as a Customer Service Representative. We're committed to creating a workplace that's inclusive and diverse, and we're excited to welcome talented individuals from around the world to our team. Apply Job! Apply for this job