Job Description
Overview: We are seeking a dedicated and organized Discord Support Moderator to help manage our community, assist with inquiries, and ensure a safe, welcoming environment that aligns with our brand values. The ideal candidate is proactive, detail-oriented, and passionate about fostering positive online interactions. Key Responsibilities: • Assist with opening and managing Discord Ambassador tickets. • Handle all chat inquiries promptly, keeping conversations flowing smoothly and organized. • Monitor community activity to ensure compliance with brand regulations and chat guidelines. • Verify that all new members joining the community meet brand terms, conditions, and requirements. • Open and close chat channels according to the scheduled hours. • Maintain a professional, friendly, and approachable presence in all interactions. Requirements: • Must have experience in customer support. • Discord user management experience is a plus. • Strong communication skills, both written and verbal. • Detail-oriented with the ability to enforce guidelines consistently. • Comfortable working within a structured schedule. • Ability to manage multiple conversations while maintaining a positive community experience. Benefits: • Opportunity to be part of a growing and vibrant online community. • Gain experience in community management and brand support. Available Schedules: Monday - Friday: 11am -4 pm ET Saturday and Sunday: 11am - 4 pm ET Location: This is a fully remote position in the US. VCRoj5yq28 Apply tot his job