Job Description
Note: The job is a remote job and is open to candidates in USA. Franklin Fitch is seeking a Senior Client Technology Management Engineer to serve as a direct point of contact for clients, addressing their business needs through technology. The role involves providing guidance on complex architectural challenges and improving client platforms through tailored technology solutions. Responsibilities • Address ongoing issues and provide solutions that improve client platforms • Work directly with client approvers to identify technical pain points and resolve them through existing or new technologies • Coordinate with vendors and internal teams on escalated issues in a timely manner • Take ownership of pending issues through resolution • Tailor technology solutions to meet client-specific business requirements • Perform root cause analysis of systemic issues • Evaluate and deliver 3rd-party software integrations not currently resold or supported • Collaborate with other senior engineering and cloud architecture team members to deliver client solutions • Identify recurring client requests as potential product or platform enhancement opportunities Skills • Must have 3–4 years in a client-facing technology role • Must have 5–10 years in a systems engineering role • Must have experience working for a Managed Service Provider (MSP) in previous roles • Ability to articulate complex technologies to a broad audience • Experience delivering customized technology solutions for clients • Strong analytical and root cause analysis skills • Ability to work under pressure and meet tight deadlines • Flexibility to occasionally work nights and weekends • Broad background in IT infrastructure • Strong technical expertise with public cloud platforms (especially Office 365 and Azure) • Strong knowledge of Windows Server technologies, including Active Directory • Ability to work Eastern Standard Time hours • Experience with Exchange Online preferred • Experience in the financial sector a plus • Relevant certifications (MCSE, MCAA, VCP, CCP) preferred Benefits • Competitive compensation • Exposure to diverse technologies • Supportive, collaborative team environment • Comprehensive benefits package • Opportunities for continued technical education and certifications Company Overview • Franklin Fitch provides recruitment for networking infrastructure, server infrastructure, big data, project management and cyber security. It was founded in 2011, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is Apply tot his job