Job Description
Are you ready to embark on a thrilling career journey with blithequark, a forward-thinking organization that's revolutionizing the way businesses interact with their customers? Do you have a passion for delivering exceptional customer experiences and a knack for resolving complex issues with ease? If so, we invite you to join our dynamic customer service team as a Live Chat Remote Support Assistant. This exciting role offers the perfect blend of flexibility, growth opportunities, and a chance to make a real impact on customer happiness. **About blithequark** blithequark is a pioneering company that's committed to pushing the boundaries of innovation and customer-centricity. Our mission is to empower businesses to build stronger relationships with their customers, and we're looking for talented individuals like you to help us achieve this vision. With a strong focus on remote work, we offer a unique opportunity to work from anywhere in the world, while still being part of a dynamic and supportive team. **What You'll Be Doing** As a Live Chat Remote Support Assistant, you'll play a vital role in enhancing blithequark's interaction with new and existing customers. Your primary responsibilities will include: * Engaging directly with customers through live chat on our website and social media platforms * Resolving queries, providing product information, facilitating sales through direct links, and offering promotions and discounts * Identifying and assessing customers' needs to achieve satisfaction * Providing accurate, valid, and complete information by using the right methods/tools * Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution **Why Join blithequark?** * **Competitive Compensation**: Enjoy a competitive hourly rate of $35 per hour, with flexible scheduling options ranging from 5 to 40 hours per week. * **Full Training**: Receive comprehensive training to ensure you're equipped with the skills and knowledge needed to excel in this role. * **Remote Work Opportunities**: Work from anywhere in the world, with a preference for candidates in the United States. * **Growth Opportunities**: Develop your skills and expertise in a dynamic and supportive environment, with opportunities for career growth and advancement. * **Flexible Scheduling**: Choose your own schedule, with flexible hours to suit your lifestyle and preferences. **Requirements** To succeed in this role, you'll need: * Access to a device capable of handling social media and website chat functions (Phone/Tablet/Laptop) * Self-motivation with the ability to work independently * Meticulous attention to detail with the capacity to follow instructions precisely * Reliable high-speed internet connection **What We're Looking For** We're seeking individuals who are passionate about delivering exceptional customer experiences, with a strong focus on: * **Communication Skills**: Excellent written and verbal communication skills, with the ability to engage with customers in a friendly and professional manner. * **Problem-Solving Skills**: Strong problem-solving skills, with the ability to identify and resolve complex issues in a timely and effective manner. * **Technical Skills**: Proficiency in using social media and website chat functions, with the ability to navigate multiple platforms and tools. * **Adaptability**: Ability to adapt to changing situations and priorities, with a flexible and positive attitude. **Contract Length and Location** This is a fully remote role, with no fixed term contract. You'll have the flexibility to work from anywhere in the world, with a preference for candidates in the United States. **How to Apply** If you're ready to join blithequark's dynamic customer service team and make a real impact on customer happiness, please apply today. We can't wait to hear from you! Apply Job! Apply for this job