Job Description
Are you a customer service enthusiast looking for a challenging yet rewarding role that allows you to work from the comfort of your own home? Do you have a passion for helping others and making a genuine difference in people's lives? If so, we invite you to join blithequark as a Virtual Customer Service Representative! **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in today's fast-paced world. Our team is dedicated to delivering exceptional customer experiences, and we're committed to promoting exclusively from within, providing ample opportunities for growth and career advancement. **Perks and Benefits** As a Virtual Customer Service Representative at blithequark, you'll enjoy a range of benefits and perks that make this role an attractive opportunity for those looking to start a new career from home. Some of the highlights include: * Competitive hourly rate of $12.00 per hour, with the option to earn $13.00 per hour for residents of Florida (subject to state law) * Paid training to ensure your success in your new role * Paid Time Off (PTO) after 90 days, with the opportunity to accrue PTO from day one * Comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) with matching * Flexible schedule to accommodate your needs and preferences * Opportunity to advance your career and take on new challenges within our organization **Responsibilities** As a Virtual Customer Service Representative, you'll play a critical role in ensuring that our customers receive the support they deserve. Your responsibilities will include: * Following up on client cases to resolve issues and provide solutions * Providing exceptional customer service through phone, email, and chat support * Collaborating with internal teams to resolve complex issues and improve customer experiences * Maintaining accurate records and documentation of customer interactions * Participating in ongoing training and development to stay up-to-date on industry trends and best practices **Requirements** To be considered for this role, you'll need to meet the following requirements: * A computer running an authentic/validated/native copy of Windows 10, 11, or the most current macOS (Macs cannot be more than 5 years old) * A USB headset and webcam * At least one 15" or larger monitor * Internet speed of at least 2 Mbps download and 1 Mbps upload (direct Ethernet connection preferred) * Ability to sit for extended periods of time * Manual dexterity and typing skills at a rate of 40 WPM with 80% accuracy * Quiet and distraction-free workspace **Preferred Qualifications** While not required, the following qualifications are preferred for this role: * Team Player: Works well as a member of a group * Enthusiastic: Shows intense and eager enjoyment and interest * Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well * Dedicated: Devoted to a task or purpose with loyalty or integrity * Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work * Growth Opportunities: Inspired to perform well by the chance to take on more responsibility * Goal Completion: Inspired to perform well by the completion of tasks **Location** We're currently hiring for this role in the following states: * Alabama * Arkansas * Florida * Idaho * Kansas * Kentucky * Mississippi * Montana * Nevada * New Mexico (except Santa Fe County and Las Cruces) * North Carolina * Ohio * South Carolina * Tennessee * Texas * Utah * Virginia * Wisconsin **How to Apply** If you're a motivated and customer-focused individual looking for a new challenge, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark! **Application Question(s)** * Are you flexible on your availability for example Open to both day shift (AM) and night shift (PM) with/without a preference? **Shift Availability** * Day Shift (Preferred) * Night Shift (Preferred) **Work Location** * Remote **Benefits** * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Referral program * Vision insurance **Shift** * Day shift * Evening shift * Night shift **Weekly Day Range** * Weekend availability **Work Setting** * Remote We look forward to hearing from you and exploring how you can contribute to our team's success at blithequark! Apply for this job
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