Job Description
Join the blithequark Team: Delivering Compassionate Care in Mental Health Crisis Intervention At blithequark, we're dedicated to providing life-changing care to individuals in need. As a leading nonprofit behavioral health system, we offer a dynamic and rewarding work environment that fosters growth, learning, and compassion. Our organization is built on a culture of understanding, recognizing, and responding to those affected by trauma, strengthening resilience for our clients, staff, and community. We're now seeking a skilled and empathetic 988 Chat/Text Specialist to join our remote team, focusing on mental health crisis intervention and suicide prevention. A Unique Opportunity for a 988 Chat/Text Specialist As a 988 Chat/Text Specialist at blithequark, you'll play a critical role in our 24/7/365 mental health crisis/suicide prevention team. You'll handle incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988, providing brief clinical screenings, risk assessments, and service linkage for individuals experiencing emotional distress. This position offers a chance to make a meaningful difference in people's lives, working remotely and being part of a team dedicated to delivering compassionate care. Key Responsibilities As a 988 Chat/Text Specialist at blithequark, your primary responsibilities will include: * Providing telephonic or chat clinical screenings and risk assessments to individuals in crisis * Answering crisis contacts via chat/text platform to assess for suicide, safety, and identify community resources * Conducting follow-up calls for individuals deemed moderate to high risk for suicide * Meeting ethical and clinical standards in compliance with accreditation requirements * Actively participating in ongoing supervision, training, and team meetings * Assisting in administrative tasks as needed Requirements and Qualifications To succeed as a 988 Chat/Text Specialist at blithequark, you'll need: Education * Bachelor's degree in behavioral science, psychology, social work, or a related field * Certified Peer Recovery Specialist certification is also accepted Experience * Six months to one year of related crisis experience Skills and Competencies * Effective communication via written, verbal, in-person, and virtual methods * High-level customer service skills and professional etiquette * Knowledge and competency in providing service linkage and referrals for programs, services, and community resources * Knowledge of suicide assessments and crisis intervention What We Offer At blithequark, we're committed to supporting our employees' well-being and growth. Here are some of the benefits and perks you can expect: Compensation and Benefits * Competitive salary range: $19.10 - $26.80 per hour * Medical, dental, and vision health coverage * Flexible Spending and Health Savings Accounts * 403b retirement plan with company match * Paid time off and ten paid holidays * AD&D Insurance, Life Insurance, and Long Term Disability (company-paid) Professional Development * Continuing education opportunities * Employee Assistance Program * Diversity, Equity, and Inclusion employee resource groups Work Environment * Full-time remote position with flexible scheduling * Collaborative and dynamic work environment * Opportunities for growth and career advancement Our Culture and Values At blithequark, we're guided by our core values: * **Respect**: We treat everyone with dignity and respect, fostering a culture of inclusivity and empathy. * **Expertise**: We strive for excellence in our work, staying up-to-date with the latest research and best practices. * **Integrity**: We operate with transparency and integrity, always putting the needs of our clients and employees first. * **Empowerment**: We empower our employees to take ownership of their work, making decisions that positively impact our clients and community. Why Join blithequark? By joining our team as a 988 Chat/Text Specialist, you'll have the opportunity to: * Make a meaningful difference in people's lives, providing critical support during times of crisis * Work with a dynamic and compassionate team dedicated to delivering life-changing care * Grow and develop your skills in a supportive and inclusive work environment * Enjoy a range of benefits and perks that support your well-being and growth How to Apply If you're passionate about delivering compassionate care and making a difference in mental health crisis intervention, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at blithequark. We look forward to welcoming you to our team! Apply for this job