Job Description
Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two days are the same? Look no further than blithequark, a forward-thinking organization that values innovation, collaboration, and customer satisfaction above all else. We are seeking a highly skilled and motivated Customer Service Representative to join our team in a hybrid remote role, working 3 days a week in our Hopewell Junction, NY office and 2 days a week from the comfort of your own home. **About blithequark** blithequark is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our team is comprised of talented individuals who share a common vision: to deliver exceptional customer experiences that exceed expectations. As a Customer Service Representative at blithequark, you will be an integral part of our customer-facing team, working closely with our customers to resolve issues, answer questions, and provide personalized support. **Job Responsibilities** As a Customer Service Representative at blithequark, your specific duties will include: * Assisting customers with their inquiries via inbound and outbound calls, ensuring that their needs are met and their concerns are addressed in a timely and professional manner. * Communicating clear and accurate information to customers, both verbally and in writing, to ensure that they are fully informed and empowered to make informed decisions. * Maintaining accurate and up-to-date customer account information, including updates and changes to customer profiles and preferences. * Identifying and resolving customer problems and issues in a prompt and efficient manner, often working closely with other departments to ensure timely resolution. * Assisting with customer retention efforts, including renewing customer contracts and educating customers about service options and billing procedures. * Serving as the customer's advocate, working closely with other departments to ensure that customer issues are resolved promptly and to the customer's satisfaction. * Escalating more complex issues as needed, working closely with senior team members and other stakeholders to ensure that customer concerns are addressed. * Renewing customer contracts, educating customers about service options, and handling billing issues in a professional and courteous manner. **Key Requirements** To be successful in this role, you will need to possess the following qualifications and skills: * 1-2 years of customer service-related experience, preferably in a similar role or industry. * Strong computer skills, including proficiency in MS Office and typing skills. * Excellent communication and telephone skills, with the ability to communicate clearly and effectively with customers and colleagues. * Ability to multitask and work well under pressure, often handling multiple customer interactions simultaneously. * Strong troubleshooting abilities, with the ability to identify and resolve customer problems and issues in a prompt and efficient manner. * Ability to work efficiently and effectively both independently and as part of a team, with a strong focus on collaboration and customer satisfaction. * Strong follow-up skills, with the ability to respond promptly to customer requests and concerns. * Ability to manage difficult customer situations and respond professionally to service requests. **Home Office Requirements** As a hybrid remote employee, you will be required to work from home 2 days a week, with the following equipment and setup: * A dedicated workspace with a consistent power supply for individual use during working hours. * A fast, reliable, and secure internet connection that is hard-wired to the modem. * Computer and phone equipment will be supplied by blithequark. **Benefits and Compensation** We offer a competitive compensation and benefits package, including: * Medical coverage * Dental coverage * 401(k) plan * Paid vacation and holidays * Vision insurance **Work Environment and Culture** At blithequark, we value a positive and inclusive work environment, with a strong focus on collaboration, innovation, and customer satisfaction. Our team is comprised of talented individuals who share a common vision: to deliver exceptional customer experiences that exceed expectations. As a Customer Service Representative, you will be an integral part of our customer-facing team, working closely with our customers to resolve issues, answer questions, and provide personalized support. **How to Apply** If you are a motivated and customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to a drug and alcohol-free workplace. We welcome applications from diverse candidates and are proud to be an inclusive and supportive employer. Apply for this job