Job Description
We are looking for a skilled Tier II/III Remote Help Desk specialist to join our team on a contract basis. In this role, you will provide expert-level technical support to resolve complex issues for a diverse client base. Working remotely, you will handle tickets efficiently while delivering top-notch customer service and maintaining a high level of attention to detail.Responsibilities:• Provide Tier II and III technical support for a variety of software, hardware, and network-related issues.• Troubleshoot and resolve problems with Microsoft 365 applications, including SharePoint and Windows systems.• Administer and manage Entra ID (Azure AD), user access, and shared folder permissions.• Diagnose and address network performance concerns, including latency and access point issues, with a focus on Cisco Meraki.• Configure and troubleshoot Outlook mailboxes, delivery issues, and account access.• Assist with software deployment, licensing, and device connectivity challenges.• Escalate high-priority or complex tickets to appropriate teams or stakeholders when necessary.• Provide clear and detailed communication to end-users, ensuring a positive support experience.• Contribute to small-scale projects and offer assistance with advanced-level tickets.• Maintain accurate records of support activities using ticketing systems and remote support tools. Apply tot his job