Job Description
Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Provider Relations Associate to support Medicaid providers by answering inquiries and resolving account issues while providing exceptional customer service. Responsibilities β’ Using a computerized system, respond to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures. β’ Identifying customer needs, answering questions, or resolving problems β’ Using the tools provided to guide you through customer conversations β’ Providing customers with important information while communicating in a warm empathetic manner β’ Gathering information to keep customer profiles and accounts up to date β’ Verify documentation and images β’ Attend scheduled staff meetings β’ Complete required assigned training β’ Track daily task for quality review β’ Providing exceptional customer service β’ Communicate with team members or supervisors about any issues or discrepancies β’ Handle confidential information with integrity and discretion β’ Comply with data integrity and security policies β’ Perform other clerical or administrative tasks as needed Skills β’ Basic computer skills and familiarity with Microsoft β’ Have prior office or administrative experience β’ Have an ability to communicate clearly and professionally with co-workers, clients, and providers β’ Have attention to detail, grammar, and spelling accuracy skill set β’ Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship β’ Be able to successfully pass a pre-employment screening β’ Call center/provider relations experience is preferred β’ Knowledge of healthcare or insurance terminology is preferred β’ Computer system experience with data entry and database documentation knowledge is preferred β’ Medicaid experience is preferred Education Requirements β’ Be at least 18 years of age with a high school diploma or an equivalent level of education Benefits β’ Paid on-the-job training β’ Health, dental, and vision insurance (if full time) β’ Paid time off and holidays β’ 401K and matching β’ Employee discount program β’ Dependent Care benefits that will assist with expenses from day care, after school programs or elder care programs β’ Life and disability insurance β’ A retirement savings plan β’ Paid holidays β’ Paid time off (PTO) or vacation and/or sick time Company Overview β’ Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum β creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is Apply tot his job