Job Description
Note: The job is a remote job and is open to candidates in USA. Protective is a company dedicated to helping customers against life's uncertainties. They are seeking a detail-oriented and customer-focused Customer Experience Specialist who will be responsible for processing incoming business and cancellations while ensuring a smooth experience for customers, particularly supporting Spanish-speaking clients. Responsibilities • Process incoming business and cancellations with precision and timeliness • Meet or exceed established production and quality benchmarks • Deliver exceptional service to both internal and external customers • Support Spanish-speaking stakeholders by facilitating clear and effective communication Skills • Fluency in both Spanish and English is a required qualification for this role • Process incoming business and cancellations with precision and timeliness • Meet or exceed established production and quality benchmarks • Deliver exceptional service to both internal and external customers • Support Spanish-speaking stakeholders by facilitating clear and effective communication • Bilingual Communication: Fluent in Spanish and English, with strong written and verbal communication skills • Customer Service & Collaboration: Delivers exceptional service and works effectively across teams to promote a positive customer experience • Analytical & Problem-Solving: Demonstrates strong analytical thinking and decision-making abilities to resolve issues and improve processes • Adaptability & Organization: Manages multiple priorities in a fast-paced environment with excellent organizational skills • Technical Proficiency: Skilled in Microsoft Word, Excel, Outlook, SharePoint, and MS Teams; experience with greenscreen systems is a plus • Candidates with at least 3 years of experience in a similar customer service or operations role are strongly preferred Benefits • Comprehensive health, dental and vision insurance • Mental health benefits • Employee assistance program • Paid time off • Paid parental leave • Short-term disability • Cultural observance day • Contributions to healthcare accounts • Pension plan • 401(k) plan with Company matching • ProHealth Rewards Company Overview • Protective is a holding company, whose subsidiaries provide financial services It was founded in 1907, and is headquartered in Birmingham, Alabama, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship • Protective Life has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 3 in 2023, 1 in 2022, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job