Job Description
Are you a detail-oriented and client-focused professional with a passion for commercial lines insurance coverages? Do you have a strong understanding of various insurance products and a proven track record of maintaining client relationships? If so, we invite you to join blithequark as a part-time remote Commercial Insurance Customer Service Representative. As a key member of our team, you will be responsible for managing a large book of business, providing exceptional customer service, and ensuring the retention of all assigned accounts. **About blithequark** blithequark is a leading provider of innovative insurance solutions, dedicated to delivering exceptional customer experiences and building long-lasting relationships with our clients. Our team of experts is passionate about staying ahead of the curve, leveraging cutting-edge technology, and providing unparalleled support to our clients. As a part-time remote Commercial Insurance Customer Service Representative, you will be part of a dynamic team that values collaboration, creativity, and continuous learning. **Key Responsibilities** As a Commercial Insurance Customer Service Representative with blithequark, you will be responsible for: * Managing a large, established book of business, including various insurance products and client relationships * Providing exceptional customer service, responding to client inquiries, and resolving issues in a timely and professional manner * Reviewing insurance contracts for inaccuracies, processing endorsements, placement requests, and invoicing * Completing and preparing certificates, proposals, policy summaries, and reviews * Checking policy coverage and endorsements on all new business and renewals * Applying problem-solving techniques to various issues concerning cancellations, claims, renewal issues, audits, receivables, and carrier issues * Working independently or as part of a team to achieve business objectives and meet client needs * Directly responsible for the retention of all accounts assigned to the team **Requirements** To be successful in this role, you will need: * An active Property and Casualty (P&C) license * Above-average computer skills, with the ability to become proficient in various needed programs * Prior experience in a client-facing role, preferably in the insurance industry * Strong knowledge of commercial lines insurance coverages, including admitted and non-admitted carriers * Excellent communication and problem-solving skills, with the ability to work independently and as part of a team * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Experience with various insurance products, including commercial lines, workers' compensation, and liability insurance * Familiarity with insurance software and systems, including policy management and customer relationship management (CRM) tools * Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues * Experience working in a remote or virtual environment, with a strong ability to communicate and collaborate with team members and clients **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and team members * Excellent problem-solving and analytical skills, with the ability to identify and resolve complex issues * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * Ability to work independently and as part of a team, with a strong focus on collaboration and continuous learning * Strong technical skills, including proficiency in various software and systems, including policy management and CRM tools **Career Growth Opportunities and Learning Benefits** As a part-time remote Commercial Insurance Customer Service Representative with blithequark, you will have access to a range of career growth opportunities and learning benefits, including: * Ongoing training and development programs, designed to enhance your skills and knowledge in commercial lines insurance coverages * Opportunities for professional growth and advancement, including promotions and new roles within the company * A dynamic and supportive work environment, with a focus on collaboration, creativity, and continuous learning * Access to a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive compensation package **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment, where all employees feel valued, supported, and empowered to succeed. Our company culture is built on a foundation of collaboration, creativity, and continuous learning, with a focus on delivering exceptional customer experiences and building long-lasting relationships with our clients. **Compensation, Perks, and Benefits** As a part-time remote Commercial Insurance Customer Service Representative with blithequark, you can expect a competitive compensation package, including: * A comprehensive salary and benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program * Flexible work arrangements, including remote work options and flexible hours * Ongoing training and development programs, designed to enhance your skills and knowledge in commercial lines insurance coverages * Opportunities for professional growth and advancement, including promotions and new roles within the company * A dynamic and supportive work environment, with a focus on collaboration, creativity, and continuous learning **How to Apply** If you are a motivated and client-focused professional with a passion for commercial lines insurance coverages, we invite you to apply for this exciting opportunity with blithequark. Please submit your resume and a cover letter, outlining your experience, skills, and qualifications for the role. We look forward to hearing from you! Apply for this job