Job Description
Join blithequark, a rapidly-growing ophthalmology practice revolutionizing patient care in one of America's most dynamic cities. As a virtual customer service representative, you'll be the cornerstone of patient communication, utilizing state-of-the-art scheduling systems and communication tools to ensure seamless patient care coordination. This position offers unique opportunities for professional growth in healthcare administration while making a meaningful impact on patient care delivery. **About blithequark** blithequark is a prestigious healthcare provider delivering cutting-edge eye care services to hundreds of patients daily, maintaining the highest standards of medical excellence while prioritizing exceptional patient experience. Our commitment to innovation and patient-centered care has earned us a reputation as a leader in the industry. As a valued member of our team, you'll have the opportunity to contribute to our mission and make a lasting impact on the lives of our patients. **Job Description** As a Spanish-English bilingual customer service representative, you'll be responsible for managing a dynamic environment of 50-100 daily patient interactions. Your primary duties will include: * Providing warm, professional greetings and assistance to patients via phone within our 4-ring standard * Managing new patient intake process and appointment scheduling using modern healthcare software * Coordinating with in-office medical team to ensure optimal patient care scheduling * Processing and responding to patient inquiries through multiple channels (phone, email, web forms) * Executing precise follow-up communication for missed calls and pending patient requests * Applying medical triage protocols to prioritize properly and route patient communications * Maintaining detailed patient interaction records following healthcare privacy standards * Collaborating with on-site team members to ensure seamless patient experience **Responsibilities** * Provide exceptional customer service to patients via phone, ensuring a positive experience and addressing any concerns or issues in a timely and professional manner * Utilize state-of-the-art scheduling systems and communication tools to manage patient interactions and ensure seamless care coordination * Collaborate with in-office medical team to ensure optimal patient care scheduling and coordination * Process and respond to patient inquiries through multiple channels, including phone, email, and web forms * Execute precise follow-up communication for missed calls and pending patient requests * Apply medical triage protocols to prioritize properly and route patient communications * Maintain detailed patient interaction records following healthcare privacy standards * Collaborate with on-site team members to ensure seamless patient experience **Requirements** * Fluent in both English and Spanish with excellent pronunciation and grammar * Previous healthcare or medical office experience strongly preferred * Demonstrated ability to maintain professional composure in fast-paced environments * Strong technical aptitude with healthcare scheduling software * Excellent attention to detail and organizational capabilities * Understanding of medical privacy requirements and HIPAA regulations * Reliable high-speed internet connection and quiet work environment * Ability to work US Pacific Time zone business hours * Commitment to patient confidentiality and professional ethics **Essential Qualifications** * 2+ years of experience in customer service or a related field * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Proficiency in healthcare scheduling software and other relevant tools * Strong attention to detail and organizational capabilities * Ability to maintain patient confidentiality and adhere to HIPAA regulations **Preferred Qualifications** * Previous experience in healthcare or medical office administration * Bilingualism in English and Spanish (written and verbal) * Experience with medical triage protocols and patient communication * Strong technical aptitude and ability to learn new software and systems quickly **Skills and Competencies** * Excellent communication and interpersonal skills * Strong technical aptitude with healthcare scheduling software * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong attention to detail and organizational capabilities * Ability to maintain patient confidentiality and adhere to HIPAA regulations * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** As a valued member of our team, you'll have access to a range of career growth opportunities and learning benefits, including: * Professional development and training programs to enhance your skills and knowledge * Opportunities for advancement and career growth within the company * Collaborative and supportive work environment with a team of dedicated professionals * Access to cutting-edge technology and tools to support your work * Flexible scheduling and remote work options to support your work-life balance **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values: * Patient-centered care: We prioritize the needs and experiences of our patients above all else. * Innovation: We're committed to staying at the forefront of medical technology and best practices. * Collaboration: We work together as a team to achieve our goals and support each other's success. * Excellence: We strive for excellence in everything we do, from patient care to administrative tasks. * Respect: We treat each other with respect and dignity, regardless of role or position. **Compensation, Perks, and Benefits** As an independent contractor, you'll have the opportunity to work on a freelance basis and earn a competitive hourly rate. Our benefits package includes: * HMO coverage for eligible locations * Permanent work-from-home arrangement * Immediate hiring and flexible scheduling * Steady freelance job with opportunities for advancement and career growth **How to Apply** If you're a motivated and customer-focused individual with a passion for healthcare administration, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the position. We look forward to hearing from you! Apply for this job