Job Description
JR6615 At SCP Health, what you do matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. Why you will love working here: - Strong track record of providing excellent work/life balance. - Comprehensive benefits package and competitive compensation. - Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect. What you will be doing: Complete incoming triage calls and recommend the proper channel of care needed. • Ability to use critical thinking skills and respond quickly and professionally under stressful, sometimes emergent situations. • Must be comfortable sitting at a computer and talking on the phone for the workday. • Provide clinical assessment and nursing triage to a wide variety of patients across the health continuum and/or health education to culturally diverse populations, including COVID-19. • Assists in directing patients to the most appropriate level of care • Provide telephonic health information and nursing education related to COVID-19 • Assists and empowers patients to make better healthcare decisions • Encourages patients to participate in other external programs or resources available to them to improve their health • Work in collaboration with Telehealth providers by referring appropriate patients who may benefit from a virtual care visit • Provide outbound follow-up calls as necessary Who/What we are looking for: • Graduate or US-accredited nursing program with an active unrestricted RN license in good standing in the state of current residence • Experience in Emergency Room, Inpatient Care, Case Management, Home Health, and/or Community Care Coordination services preferred • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict-resolution skills • Decisiveness, attention to detail, and proficiency with technology, including computers, software applications, phone systems, etc. • Strong computer skills with proficiency in Microsoft Office software • Pays attention to detail and can handle multiple tasks simultaneously • Telephone triage experience is preferred but not required. • Proficient computer skills utilizing and navigating multiple applications at one time, including Citrix, Outlook, MS Office, VPN, and basic computer problem-solving skills. • Excellent customer service skills, including professional phone voice, empathy, and active listening skills • Excellent oral, written, and interpersonal communication skills. • Clinical experience in and/or familiarity with the following areas is strongly recommended: Emergency Room, Inpatient Care, Case Management, Home Health, Managed Care, and/or Community Care, and Coordination services. • Knowledge of the triage process • Five to eight years of clinical experience is required • Familiarity with call center tools and/or software, systems such as InContact, Genesys, Ayaya • Knowledge of regulatory and accrediting standards relating to medical management and managed care • Knowledge of medical terminology, claims processing, and Home Health regulations • Knowledge of fiscal management and human resource management techniques CERTIFICATES AND LICENSES: • Active, unrestricted RN licensure in the state where the candidate resides with the ability to obtain multi-state licensure is required • Licensed under eNLC preferred (Compact license) • May be required to obtain additional nursing licenses in other states as contractually required SCP Health and its affiliated companies require all applicants for a non-clinical position to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law. To demonstrate compliance with SCP Health’s vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment. SCP Health will consider religious and/or medical/disability accommodation and other legally required exemption requests as required by applicable law. #LI-MK1 Apply tot his job