Job Description
About Moreta
Moreta is a fast-growing fintech startup building a digital wallet for travelers, expats, and locals across Southeast Asia. We make it easy to load funds, pay with QR at merchants, and manage money across borders. As a YC-backed company, we’re moving fast and obsessed with giving our users a seamless, trustworthy experience.
We’re looking for a part-time Customer Operations Specialist to join our team. You’ll be the first point of contact for our users — answering support messages, reviewing KYC, solving problems, and escalating issues when needed. This is a critical role that directly impacts customer trust and satisfaction.
- What You’ll Do
- Respond to user inquiries through Intercom chat and support email.
- Conduct KYC verification on new users and ensure compliance with regulatory requirements.
- Troubleshoot issues and provide timely, empathetic solutions.
- Escalate complex cases to the appropriate team (engineering, compliance, etc.) when necessary.
- Handle sensitive financial and personal data with the highest level of confidentiality.
- Maintain accurate support documentation and report recurring issues.
- Work remotely in Asia time zones to align with our users.
- What We’re Looking For
- Excellent written and spoken English communication skills.
- Prior experience in financial institutions, fintech, or payment apps.
- Experience handling sensitive or regulated information (KYC, AML, personal data).
- Strong problem-solving skills and the ability to work under pressure.
- Empathy and professionalism when dealing with customers.
- Good judgment on when to escalate issues vs. when to resolve independently.
- Availability to work part-time hours (with potential to grow into a larger role).
- Why Join Us
- Be part of a YC-backed fintech startup at an early stage — your work will have direct impact.
- Flexible remote work in Asia time zones.
- Opportunity to grow with the company as we expand across Southeast Asia.
- Work with a small, ambitious, and supportive team passionate about building financial infrastructure.
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