Job Description
About the position This work from home position is in a fast-paced, goal-oriented virtual call center environment. The role primarily involves managing multiple responsibilities related to outbound and inbound customer service and collection calls, with a strong emphasis on providing excellent customer service, retention, and support. Responsibilities β’ Contact assigned customers regarding their expired lease agreements. β’ Secure payment for lease agreements or return of leased products. β’ Communicate with customers and stores by telephone to determine the reason for overdue payments. β’ Review terms of sales, service, or lease agreements with customers to resolve nonpayment issues. β’ Establish and maintain effective working relationships with customers and store team members to reduce losses due to charge-offs or bad debt. β’ Perform other essential duties as assigned by management. Requirements β’ High school diploma or GED. β’ Two years of phone experience in a customer service or call center environment preferred. β’ First or third-party collections experience helpful, but not required. Apply tot his job