Job Description
Note: The job is a remote job and is open to candidates in USA. RIT Solutions, Inc. is seeking an experienced UX Research Contractor to support a digital banking transformation. The role involves conducting bilingual qualitative research to enhance customer-facing mobile experiences, requiring fluency in Spanish and English. Responsibilities • Lead qualitative research from planning to insights delivery • Design and analyze surveys or lightweight quantitative studies • Align research strategies to product priorities and sprint cycles • Collaborate with product, design, and engineering teams to embed user insights • Facilitate workshops for ideation, prioritization, and validation • Conduct beta testing with internal users to assess release value • Advocate for research-driven design through storytelling and synthesis • Mentor peers and promote research best practices Skills • 6+ years of UX or qualitative research experience, preferably in financial services or regulated industries • Skilled at managing multiple squads and stakeholders in complex programs • Strong communicator, facilitator, and storyteller • Passionate about translating insights into meaningful design outcomes • Self-sufficient, adaptable, and comfortable in agile, distributed teams • Fluent in Spanish and English (spoken and written) • Lead qualitative research from planning to insights delivery • Design and analyze surveys or lightweight quantitative studies • Align research strategies to product priorities and sprint cycles • Collaborate with product, design, and engineering teams to embed user insights • Facilitate workshops for ideation, prioritization, and validation • Conduct beta testing with internal users to assess release value • Advocate for research-driven design through storytelling and synthesis • Mentor peers and promote research best practices • In-depth interviews (English & Spanish), focus groups, usability testing, diary studies, concept and prototype testing, card sorting, and surveys • Familiarity with mixed-methods approaches and interpreting quantitative insights to complement qualitative findings • Generative and evaluative studies, including discovery, prototype, and post-launch validation • Affinity mapping, journey and archetype development, and insight storytelling Company Overview • Jobdiva Job Portal: Recruitment (contingency search and campus selection). It was founded in undefined, and is headquartered in Arlington, Virginia, US, with a workforce of 201-500 employees. Its website is Apply tot his job