Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves managing scheduling, communication, and therapist caseload optimization as a Front Office Coordinator in a pediatric therapy clinic. • Serve as the communication and scheduling hub for the practice • Manage all incoming and outgoing calls and text messages related to appointment scheduling • Communicate with families regarding cancellations, missed appointments, and schedule changes • Provide clear and supportive assistance to parents navigating scheduling • Maintain a professional, calm, and empathetic communication style • Proactively reach out to families to reschedule missed appointments • Monitor therapist schedules daily for efficient caseload utilization • Maintain accurate, timely updates in the clinic’s scheduling platforms • Collaborate with therapists and administrative team members for smooth daily appointments • Document all communications and scheduling actions promptly and accurately • Manage appointment reminders and follow-up communication • Use the clinic’s ticket-based email communication system for inquiries • Uphold all HIPAA standards and protect patient confidentiality Qualifications • 1–2 years of administrative, scheduling, customer service, medical office, or therapy clinic experience • Strong phone and written communication skills • Experience managing high-volume scheduling is preferred • Proficiency with Office 365 required • Experience in pediatric therapy or healthcare administration is a plus • Availability to work U.S. business hours (CST preferred) Requirements • 1–2 years of administrative, scheduling, customer service, medical office, or therapy clinic experience • Strong phone and written communication skills • Experience managing high-volume scheduling is preferred • Proficiency with Office 365 required • Experience in pediatric therapy or healthcare administration is a plus • Availability to work U.S. business hours (CST preferred) Benefits • Competitive salary commensurate with experience • Opportunities for professional development and growth • Work in a dynamic and supportive team environment • Make a meaningful impact by helping to build and strengthen families across the globe Apply tot his job