Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Patient Services Associate I answers incoming calls to schedule Radiology appointments and makes outgoing calls to patients and physicians. The majority of time will be spent handling scheduling and pre-registration calls based on business needs. • Follows standardized process to get and give information during scheduling/pre-registration calls according to documented work processes. • Enters all information into the applicable computer programs and systems. • Determines the needs of other callers with a focus on one call resolution. • Ensures every customer receives the highest quality of customer service. • Takes incoming calls to schedule Radiology appointments and contacts patients and referring physician offices to schedule appointments. • Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration. • Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility. • Determines customers’ needs based on incoming calls, escalates calls as necessary to Patient Services Supervisor or Patient Services Manager as appropriate. • Completes any additional job duties as assigned. Qualifications • High School Diploma or equivalent experience required. • 6 months+ of medical or related training and/or experience. • Computer literacy and experience with general office equipment required. • Strong multi-tasking abilities. • Strong communication skills. • Ability to work well with physicians, patients, and coworkers. • Excellent interpersonal and customer service skills. Requirements • Standard office environment. • More than 50% of the time: Sit, stand, and walk. • Repetitive movement of hands, arms and legs. • See, speak and hear to be able to communicate with patients. • Less than 50% of the time: Stoop, kneel or crawl. • Climb and balance. • Carry and lift 10-20 pounds. Company Description Akumin opens the doors to an exceptional career in outpatient care. Recognized as a trusted national partner for hospitals, health systems, and physician groups, we provide comprehensive radiology and oncology services with a steadfast focus on patient care. • Join our team to gain access to cutting-edge technologies. • Thrive in a supportive work environment driven by trust and collaboration. • Embark on a rewarding journey of personal and professional growth. • Contribute to shaping the future of healthcare by joining Akumin. Apply tot his job