Job Description
Job Description: • The IFS Application Support Analyst will be responsible for providing end-user support, maintaining system performance, managing incidents, and ensuring compliance with audit and SOX control requirements. • The role involves collaboration with cross-functional teams to resolve complex issues, maintain system documentation, and enhance user experience through training and continuous improvement initiatives. Responsibilities: • ct as a point of contact for end users, providing guidance, resolving inquiries, and ensuring effective use of the IFS system through training and documentation. • Handle user onboarding and offboarding in compliance with audit procedures. • Log, track, and resolve incidents and service requests while proactively addressing recurring issues. • Prepare evidence and summaries for monthly, quarterly, semi-annual, and annual SOX controls in a timely manner. • Support technical environment maintenance, monitor system performance, and manage non-production environment refreshes. • Contribute to and maintain a shared knowledge base, document procedures, and create user guides. • Collaborate with technical teams, internal project teams, and external partners to resolve complex issues. • Deliver user training and develop comprehensive training materials. • Demonstrate technical expertise in IFS functionalities, code base, and troubleshooting across front-end, service layer, and backend databases. • Track and report issues and provide data analysis for problem resolution. Requirement/Must Have: • 7+ years of strong hands-on experience with IFS ERP, preferably with IFS Apps 7. • Proven ability to troubleshoot and resolve technical and functional IFS-related issues. • Excellent communication and interpersonal skills for user and technical team interactions. • Strong analytical and problem-solving skills. • Understanding of ITIL processes, including Incident, Service Request, Change, and Problem Management. • Knowledge of database systems such as Oracle and experience running update scripts. • Strong understanding of how IFS supports business operations in manufacturing environments, including modules like Finance or Supply Chain. Should Have: • Business expertise in manufacturing processes such as Discrete Manufacturing, Engineer-to-Order, Plan-to-Produce, Procure-to-Pay, Shop Floor Reporting, Material and Resource Planning. Skills: • Experience with ITSM tools such as ServiceNow. • Experience using Crystal Reports and Power BI for custom report creation. • Experience with IFS DOP functionality. • Understanding of standard and actual costing and their implications within the system. Apply tot his job
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