Job Description
Are you a compassionate and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, team-oriented environments and are eager to grow professionally? If so, we invite you to join blithequark, a global leader in business process management, as a Remote Customer Service Representative. **About blithequark** blithequark combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. Our mission is to optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. With over 25,000 employees across 5 countries, we are dedicated to shaping careers and making a meaningful impact in the healthcare industry. **Our Culture** At blithequark, we live by our core values of S.O.A.R.: • **S**park Curiosity: We encourage innovation and creativity in everything we do. • **O**ne Team, One Direction: We work together towards a common goal, supporting each other every step of the way. • **A**ction for Results: We take ownership of our work and strive for excellence in everything we do. • **R**ight by Right Purpose: We are committed to making a positive impact in the lives of our clients and their members. **Join Our Team** We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. As a Customer Service Representative at blithequark, you will be the compassionate human connection that makes our service exceptional. You will have the opportunity to work with a talented team, develop your skills, and grow professionally in a dynamic and supportive environment. **Benefits You Will Enjoy** • **Competitive Pay**: $11.00 to $14.00/hour (bilingual representatives: $15.00/hour) • **Performance-based Incentives**: Earn rewards for meeting and exceeding team goals • **Paid Training**: Receive comprehensive training in a cutting-edge virtual training environment • **Comprehensive Health Coverage**: Available after 90 days, with options for medical, dental, and vision coverage • **Employee Wellness and Engagement Programs**: Stay healthy and engaged with our employee wellness programs • **Career Advancement Opportunities**: 90% of our leaders started as Customer Service Representatives, and we offer opportunities for growth and development **Your Role** As a Remote Customer Service Representative, you will: • **Handle Incoming Calls Promptly and Professionally**: Respond to customer inquiries in a timely and courteous manner • **Research and Provide Effective Resolutions**: Investigate and resolve customer issues efficiently and effectively • **Accurately Document Call Details**: Maintain accurate records of customer interactions • **Communicate Empathetically and Diplomatically**: Engage with customers in a clear, professional, and empathetic manner • **Meet Team Goals for Quality and Customer Satisfaction**: Contribute to team success by meeting quality and customer satisfaction targets **What You Bring to the Table** • **Commitment to Excellence**: A strong work ethic and dedication to delivering exceptional customer experiences • **Strong Communication and Interpersonal Skills**: Ability to communicate effectively with customers and colleagues • **Comfort in a Fast-Paced Environment**: Ability to work in a dynamic, team-oriented environment • **Proficiency in Navigating Computer Applications**: Familiarity with computer software and technology • **Desire to Exceed Customer Expectations**: A passion for delivering exceptional customer experiences and growing professionally • **Previous Healthcare Experience**: A plus, but not required • **At Least 1 Year of Experience in a Call Center Environment**: Required **Job Requirements** • **Must be 18 Years or Older**: Eligible to work in the United States • **High School Diploma or Equivalent**: Required • **Minimum of 1 Year at a Single Job, Preferably in Customer Service**: Demonstrated commitment to a single role • **Reliable Attendance**: No absences in the first 90 days • **Typing at Least 25 WPM**: Ability to meet typing requirements • **Hardwired Internet Connection**: Minimum speeds of 5 Mbps upload and 10 Mbps download • **Secure, Private Work Area at Home**: Dedicated workspace for work and personal activities • **Flexible Availability**: Ability to work weekends and flexible schedules **Additional Perks** • **Daily Pay**: Earn your pay daily, not weekly • **Medical, Dental, and Vision Coverage**: Comprehensive health coverage options • **Life Insurance**: Protection for you and your loved ones • **Short-Term and Long-Term Disability Options**: Financial protection in case of illness or injury • **Flexible Spending Account (FSA)**: Set aside pre-tax dollars for healthcare expenses • **Employee Assistance Program**: Support for personal and professional challenges • **401(k) with Employer Contribution**: Retirement savings with company match • **Paid Time Off (PTO)**: Time to relax and recharge • **Tuition Reimbursement**: Support for continuing education and career development **Take the First Step Toward a Rewarding Career** Join blithequark today and make a difference in the lives of our clients and their members. Apply now and take the first step towards a rewarding career as a Remote Customer Service Representative. **Equal Opportunity Employer/Vet/Disability** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Location** Work from Home, Kentucky (EST), United States of America **Apply Now** Apply for this job