Job Description
Are you a customer-focused professional with a passion for driving business growth and delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for building strong relationships with customers and stakeholders? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Success Manager – DME Billing & Brightree Experience (Remote). **About blithequark** At blithequark, we're more than just a company – we're a community of innovators, thinkers, and doers who are shaping the future of cloud-based patient management software. Our technology empowers healthcare professionals to deliver better outcomes, and at the heart of everything we do is a commitment to positively impacting our customers' businesses and the lives of patients every single day. **Key Responsibilities** As an Experienced Customer Success Manager, you'll play a critical role in driving business growth and delivering exceptional experiences for our customers. Your key responsibilities will include: * Building and fostering strong relationships with customers and business partners to drive business growth and deliver exceptional experiences * Onboarding new customers to RCM, including organizing all onboarding calls and focused calls with Operational teams and providing necessary Go Live details to the Analytics team for customer setup * Managing all email communication and Sales Force cases created by customer and RCM Operations teams regarding assigned customer base * Performing Monthly Business Analysis around RCM related performance for assigned customer base, including but not limited to: + Denials Analysis/Trending + Outstanding Sales Orders + Unposted Deposits + AR Aging + AR Activity Trends * Attending internal Operations meetings with teams regarding outstanding issues/questions regarding assigned customer base * Keeping RCM Enabled Payer List Updated Monthly * Providing leadership and motivation by addressing clear expectations, communicating specific performance feedback to the Operations teams, to ensure timely and thorough performance reviews using internal measurement/monitoring standards * Assisting Customers and RCM Operations with End of Month Processes to ensure timely closure of customer GL Periods * Collaborating with worldwide resources to ensure effective knowledge, information sharing, and quick resolution of service performance issues * Collaborating with all departments on any process gaps and initiating discussions for resolution * Acting as a liaison between all blithequark departments, ensuring timely communication and follow-up through proactive monitoring of the operational workflow and processes, working with the Sr Director & Director of Operations * Ensuring adherence to objectives, operating policies and procedures, and strategic action plans for achieving goals **Essential Qualifications** To succeed in this role, you'll need: * A passion for customer service, with strong problem-solving skills focused on identifying and putting in place solutions for customers * Computer literacy and proficiency in using MS Office programs * Analytical thinking skills, with the ability to solve issues quickly and effectively through a methodical, systematic approach * Excellent attention to detail and an understanding of how to investigate and troubleshoot issues and find workarounds * The ability to work in a fast-paced environment * Strong ethics and a high level of personal and professional integrity * Effective communication skills, with the ability to deal with people at all levels in the organization * Exceptional organizational skills, with a high level of attention to detail and the ability to multitask * Self-starter, results-driven, highly motivated, and high energy * A proven track record of working towards and exceeding metrics (strongly preferred) * Knowledge of federal and state laws and requirements relating to healthcare management * Brightree Software and/or DME Billing Experience **Preferred Qualifications** While not required, the following skills and experience would be beneficial: * Salesforce * Microsoft Teams * SharePoint * Smartsheet * Minimum of 2 years of related experience * Advanced proficiency in Microsoft Excel **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Success Manager, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced professionals * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** Our remote work environment is designed to provide flexibility and work-life balance, while still fostering a sense of community and connection among our team members. We're committed to creating a diverse and inclusive culture that encourages individual expression and innovation. **Compensation, Perks, and Benefits** We offer a competitive salary range of $40,000.00 - $50,000.00 USD Annual, depending on your location, qualifications, and experience. In addition to your salary, you'll also receive: * Comprehensive medical, vision, dental, and life insurance * AD&D, short-term and long-term disability insurance * Sleep care management * Health Savings Account (HSA) * Flexible Spending Account (FSA) * Commuter benefits * 401(k) and Employee Stock Purchase Plan (ESPP) * Employee Assistance Program (EAP) * Tuition assistance * 15 days Paid Time Off (PTO) in your first year of employment * 11 paid holidays plus 3 floating days * 14 weeks of primary caregiver or 2 weeks of secondary caregiver leave when welcoming new family members **How to Apply** If you're a motivated and customer-focused professional who is passionate about driving business growth and delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job