Job Description
Are you a detail-oriented and tech-savvy individual looking for a flexible remote work opportunity that aligns with your values and skills? Do you want to contribute to creating a positive and safe online community without the need for phone calls or video conferencing? Look no further! blithequark is seeking a Virtual Customer Chat Operations Agent to join our team of dedicated professionals who are passionate about delivering exceptional customer experiences. **About blithequark** blithequark is a fast-growing online lifestyle community that empowers individuals to connect, share, and grow together. Our mission is to create a welcoming and inclusive space where people can engage in meaningful conversations, learn from each other, and build lasting relationships. As a Virtual Customer Chat Operations Agent, you will play a vital role in maintaining the integrity and quality of our online community, ensuring that our users have a positive and safe experience. **Key Responsibilities** As a Virtual Customer Chat Operations Agent, your primary responsibilities will include: * Monitoring live chat threads for rule violations, harassment, spam, or inappropriate content * Using moderation tools to warn or remove users who break community guidelines * Replying to basic user questions with saved templates * Logging incidents clearly and tagging for reporting * Keeping conversations flowing positively and on-topic * Staying focused and professional across quiet and high-traffic periods **Why This Role Is a Fit for You** You're an ideal candidate for this role if you: * Are looking for a structured remote work opportunity with clear expectations * Prefer a non-phone role that allows you to work independently * Value a flexible schedule and real hourly pay * Are passionate about online community management and want to contribute to creating a positive and safe space **What You'll Need to Get Started** To succeed in this role, you'll need: * A desktop or laptop (Mac or PC) * Chrome browser * Internet speed of 10 Mbps or higher * Typing speed of 45+ WPM * Strong written English and good judgment * Ability to follow guidelines and act consistently **Pay & Scheduling Details** * Starting at $25/hour * Eligible for $30–$35/hour after 30 shifts with positive moderation reviews and accurate documentation * Pick your own shifts: daytime, evening, overnight, or weekends * Minimum commitment is 15 hours/week * Schedule your hours weekly based on your availability **Training Process** Our comprehensive training program will equip you with the skills and knowledge needed to excel in this role. You'll undergo: * 2 hours of video-based onboarding on community guidelines and tools * Live moderation simulation with trainer feedback * First real shift shadowed and scored by moderation lead * Go live in under a week after acceptance **Sample Moderation Shift** Imagine starting your 9 PM–2 AM shift, where you: * Post a reminder and redirect a conversation that's going off-topic * Flag two spam accounts and remove inappropriate messages * Issue one warning using the platform tools and document the incident * End your shift knowing you kept the space safe and welcoming—all without speaking a word **What Other Moderators Say** "I never thought I'd get paid to keep online conversations clean. It's simple, calm, and the tools make it easy." – Nico A., Portland, OR "Perfect remote job for introverts. You help people, protect the space, and never deal with phones." – María V., Madrid, ES **FAQs** * Do I need prior moderation experience? No. Full training is included, and this role is entry-level. * Is this job non-phone? Yes. You'll never be required to take or make phone calls. * Can I work weekends only? Yes. Weekend and evening shifts are available and in demand. **Apply Now – Join Our Team and Make a Difference** If you're passionate about creating a positive and safe online community, we encourage you to apply for this exciting opportunity. With blithequark, you'll enjoy a flexible remote work schedule, competitive hourly rate, and the chance to make a real difference in people's lives. Click the "Apply Now" button to start your journey with us. Apply Now Apply for this job