Job Description
Note: The job is a remote job and is open to candidates in USA. ClickUp is a company focused on redefining the future of work through innovative software solutions. They are seeking a Senior Strategic Services Consultant to act as a strategic partner for customers, ensuring successful onboarding, adoption, and overall account health while leveraging ClickUp's platform and AI capabilities. Responsibilities • Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success • Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities • Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights • Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real-world impact • Lead or support the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support • Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies, and automations • Guide customers through foundational setup, integration, and enablement, while promoting best-practices and system governance and change management • Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement • Build and execute adoption plans and account reviews to maintain or improve health • Identify risks early and build recovery plans in partnership with the account team • Deliver ongoing change management and enablement, ensuring customers continue to evolve and mature with the platform • Conduct Intake → Execution → Reporting (IER) cycles for key workflows • Lead discovery sessions to map current-state vs. future-state processes • Recommend optimizations and create workflow templates to scale across teams • Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases • Partner with customers to define and deliver new AI automations that align with business KPIs • Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases across teams • Track and report AI usage and credit consumption against plan • Serve as the technical partner to assigned accounts, connecting adoption to business value • Generate qualified leads through data-driven insights and AI usage analysis • Drive cross-functional alignment to position renewals, expansions, and AI upsells • Act as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and Support • Partner with account teams to maintain alignment between delivery and success Skills • Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality • Familiar with generative AI concepts, prompt design, and automation frameworks • Exceptional at workflow analysis, process design, and identifying friction points • Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes • Comfortable using dashboards and metrics to communicate health, adoption, and ROI • Executive presence and strong communication skills • Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes • Works cross-functionally with account team, Product, and Sales to align on outcomes Company Overview • ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. It was founded in 2017, and is headquartered in San Diego, California, USA, with a workforce of 1001-5000 employees. Its website is Apply tot his job