Job Description
Note: The job is a remote job and is open to candidates in USA. Alorica is a global leader in customer service, offering career opportunities across various domains. As a Customer Service Representative, you will assist customers by addressing their concerns, providing support, and resolving issues. Responsibilities • Assist customers with issues and concerns they are experiencing during the use of the product and/or service • Document call-related information for auditing and reporting purposes • Maintain and update customer information as necessary • Upsell current customers on new or enhanced services Skills • High school diploma or GED - must provide documentation for highest level of education on your application • Must provide past 10 years of verified work history • Customer service experience is a plus • Strong computer navigational skills • Familiarity with Microsoft Office applications (Word, Excel) • Excellent oral and written communication skills • Exceptional listening/comprehension skills • Professional and courteous • Customer oriented Benefits • Health, dental, and vision coverage/HSA • PTO • Paid holidays and sick time • Optional daily pay or weekly pay • 401K retirement plan • Leadership programs • Paid training and tuition reimbursement • Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies • Employee assistance program • Additional voluntary benefits Company Overview • Alorica is a BPO company that provides outsourcing customer experience services for all customer interactions. It was founded in 1999, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is Apply tot his job