Job Description
Note: The job is a remote job and is open to candidates in USA. BetterHelp is on a mission to make mental health care more accessible to everyone. They are seeking a mid-level UX Content Designer to own in-product copy and shape the content strategy for therapist and BetterHelp for Business workflows, collaborating closely with various teams to enhance user experience. Responsibilities • Write clear, concise UX copy for therapist and BetterHelp for Business workflows, including onboarding, scheduling, documentation, payouts, safety, compliance, and partner tools • Partner with PMs to translate product requirements and constraints into simple, user-friendly experiences and content • Create and maintain reusable content patterns that improve consistency and speed • Own the content for product transactional emails and in-product announcements related to Therapist and BHB surfaces • Help define the message, audience, and success criteria for product communications in collaboration with PM and marketing • Use research, data, and experimentation (A/B tests, content experiments) to refine copy and communication strategies • Collaborate with clinical stakeholders to incorporate their expertise in a way that is accurate, understandable, and aligned with our tone and voice • Maintain alignment with marketing and brand guidelines while advocating for clarity and usability in product • Contribute to our content design system and documentation, especially for therapist and BHB patterns • Help teammates improve the quality of the copy they write by giving feedback and simple frameworks they can use Skills • Bachelor's degree or equivalent practical experience • 3 to 5 years of experience in UX writing, content design, product copywriting, or related roles for digital products • Portfolio with examples of in-product copy and, ideally, product-driven emails or feature announcements • Experience working with product teams in an agile environment • Experience collaborating closely with designers in tools like Figma • Experience in highly regulated or sensitive domains (healthcare, finance, etc), or a strong interest in learning • Experience working on B2B2C or marketplace products • Experience partnering with product marketing, or operating in a PMM-like capacity for a product area • Familiarity with experimentation methods, such as A/B testing • Experience with content systems, design systems, or reusable content patterns • Familiarity with accessibility standards and how they apply to content • Comfort using AI tools to accelerate content exploration and iteration while maintaining high quality Benefits • Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program (including free therapy, employee wellness, and more) • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers Company Overview • BetterHelp is an online counseling platform that connects its members to licensed therapists. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is Apply tot his job