Job Description
About the position The Order Management Associate is a member of the Order Management Team and is primarily responsible for answering incoming phone calls and distributing them to the appropriate department. Responsibilities • Answer incoming calls; greet callers, provide information, transfer calls, or take messages as necessary • Greet visitors entering Instrumart, determine nature and purpose of visit, notify appropriate Instrumart contact • Review and distribute all incoming Sales emails • Order tracking/shipment status updates Requirements • Ability and comfort working with computer applications- ample amount of time spent working in NetSuite • Capacity to work with Instrumart's telecommunications system, DialPad • Excellent attention to detail • Fast and accurate typing skills • Capability to work in a fast-paced environment • Ability to communicate in a clear and helpful manner when corresponding with customers • Skilled time manager with a strong drive toward productivity • Active listener- giving full attention to what callers are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times • High levels of dependability • Excellent communication and collaboration skills to ensure smooth and clear interactions across all departments at Instrumart Nice-to-haves • Familiarity with NetSuite or similar business management software • Experience using a cloud-based telephone system • Experience with sharing a workload while working as part of a team • Experience working in an open office environment Apply tot his job