Sales Support Project Manager

Job Description: • Provide guidance to customers, business partners, and company associates to teach, validate, and ensure accuracy of equipment, parts, and processes. • Research and resolve customer and partner issues to expedite service, installations, or orders using internal systems and external resources. • Communicate project and work status to all relevant stakeholders to keep them informed and engaged. • Capture and address customer inquiries and feedback using advanced database tools and established best practices to enhance service performance and provide actionable insights for internal and external reporting. • Select and analyze data, creating queries to enhance supplier, client, and customer reporting capabilities. • Manage and monitor installation scheduling, equipment replacements, and asset removals through Project Coordinators using Coca-Cola systems, supplier networks, and agent contacts to meet customer expectations. • Act as the liaison between field teams and The Coca-Cola Company to determine optimal resource allocation and ensure customer satisfaction during conversion processes. • Prepare Q&A documents, talking points, and position statements to ensure consistent, accurate communication using company-approved language. Requirements: • Bachelor’s Degree preferred or equivalent work experience • 2–3 years of experience in project management or related field • Strong influencing, leadership, collaboration, and communication skills • Ability to present effectively and manage processes and projects • Problem-solving, decision-making, and critical thinking abilities • Accuracy and attention to detail with strong organizational and time management skills • Experience with technical software applications (e.g., SAP, Salesforce/Thirsty, FET, JDE, Quick Base, Excel, SharePoint) • Knowledge of service fulfillment, customer care systems, and business activity processes. Benefits: • Large & Connected Network: Work with cross-functional teams across the country and globe, building connections that accelerate learning and innovation. • Innovative Technology: Leverage state-of-the-art tools and systems within one of the world’s most recognized brands to deliver exceptional customer experience. Apply tot his job

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