Job Description
About the position MPOWER is looking for a Full Time Therapy Scheduling team member to add to our Scheduling Team. This role has the opportunity to transition to a remote position after completion of up to 90 days of in-person onboarding and training. Candidates must live in Tennessee within driving distance of one of our MPOWER locations. No exceptions to in-person training will be permitted. Therapy Schedulers at MPOWER Physical Therapy work in a team environment to schedule initial appointments for physical and occupational therapy at all MPOWER locations and facilitate referrals to outside therapy clinics. Responsibilities ā¢ Meet or exceed expectations in providing extreme customer service to our patients and team members ā¢ Meet or exceed goals for all assigned productivity metrics ā¢ Promptly answer all calls, voicemails, and emails ā¢ Schedule therapy evaluations and guide patients to the appropriate MPOWER clinic based on Clinic Manager needs, referring Physician instructions, insurance, patient status (post-operative vs. non-operative), and patient preference ā¢ Update physician clinic teams and Electronic Medical Record to include date of initial evaluation and clinic location per process ā¢ Execute daily processes related to incoming Therapy Scheduling Workgroup calls ā¢ Maintain daily focus on primary responsibilities as assigned by Therapy Scheduling operational processes ā¢ Communicate with team members to ensure consistent coverage of phone queue during business hours ā¢ Provide suppport to other Therapy Scheduling Roles are primary daily responsibilites are completed ā¢ Recommend updates the Outside Therapy Clinic list as identified ā¢ Maintain work schedule as assigned by Therapy Scheduling Supervisor ā¢ Prepare for, attend and actively participate in all meetings as scheduled ā¢ Adhere daily to the MPOWER Telework Policy ā¢ Assist other roles in Therapy Scheduling Department as assigned by Therapy Scheduling Supervisor or Operations Management Team Requirements ā¢ High School diploma is required ā¢ Excellent follow up skills with patients and team members ā¢ Ability to take direction, prioritize tasks and proper time management ā¢ Interest and passion for personal health and wellness ā¢ Kind and helpful personality and communication skills ā¢ Ability to handle difficult people and situations ā¢ Firm command of MS Office Suite, Electronic Medical Records (EMR) and Practice Management (PM) platforms and other key applications ā¢ Neat and professional appearance Nice-to-haves ā¢ Past job experience working in a customer service role is preferred Benefits ā¢ Consistent schedule ā no weekends ā¢ Employer Supported Medical Benefits Eligible ā Health, Dental and Vision Benefits available ā¢ Paid Time Off and Paid Holidays ā¢ Retirement Plan Matching ā¢ Remote Work Eligible after In-Person Onboarding and Training Completed up to 90 days Apply tot his job