Job Description
We are looking for a rock-star adjuster with at least 2-3 years’ experience to handle non-standard, private passenger auto insurance claims for Utah policyholders. This position is fully remote and will predominately adjust auto non-complex bodily injury and uninsured/underinsured motorist claims but should be comfortable handling an entire auto claim file, including PIP and property damage features. Must be available to work 8am - 5pm Mountain time. Candidate should reside in Arizona or Utah. RESPONSIBILITIES • Investigate, evaluate, negotiate, and settle private passenger auto insurance claims from first notice of loss to settlement • Set initial reserves and adjust appropriately as more information is known • At all times ensure compliance with specific state regulations, policy provisions, and company standards • Apply policy language in accordance with UT statutes to determine whether the loss is covered • Verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision • Order police reports, take recorded statements, review medical records as needed to properly evaluate the claim • Set expectations of the claims process and keep the insured and/or claimant informed of the claim status • Fairly evaluate all damages to determine the appropriate amount the insurance company should pay • Arranges, handles and pays repair, rental, towing, total losses and negotiates storage • Maintain up to date, consistent diary to accurately record timeliness of correspondence and systematically review and resolve claims within the specified state compliance guidelines • Evaluate all information and flag any coverage issue, potential fraud, or other red flags • Negotiate settlements and authorize payments • Confer with legal counsel on claims when needed • Meet expectations for attendance and punctuality • Assume other responsibilities as directed by management QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • 2-3 years of adjusting private passenger auto BI, UM/UIM claims in a fast-paced setting • Capability to train and perform the job remotely & meet our work from home requirements • Have a passion for providing excellent customer service • Communicate, both verbally and written, complex issues in ways that the customer easily understands • Possess empathy, adaptability, time management, and organizational skills • Diffuses emotional customer situations effectively and recognizes when to escalate • Punctual and conscientious about work hours and makes appropriate arrangements for vacations and special leave • Familiarity with various insurance data bases (ISO/Verisk) and compliance reporting (OFAC, Medicare) • Basic typing and computer knowledge, including familiarity with Windows OS • Bilingual (English/Spanish) a plus • Familiarity with FileHandler claim system a plus BENEFITS • Health, Dental, Vision and Life Insurance Available • 401(k) with 3% Safe Harbor Contribution • Competitive Vacation Time • Sick Time • Paid Holidays • Fully Remote Apply tot his job