Job Description
At arenaflex, we're dedicated to revolutionizing the way veterinary professionals interact with their supply ordering needs. As a key member of our Support Team, you'll play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform. If you're a proactive self-starter with excellent communication skills and a passion for delivering exceptional customer support, we want to hear from you. **About arenaflex** arenaflex is a cutting-edge technology company that's changing the face of veterinary supply ordering. Our innovative platform, Vetcove, has already made a significant impact in the industry, and we're committed to continuing to push the boundaries of what's possible. As a member of our Support Team, you'll be part of a vibrant community of veterinary professionals who are passionate about delivering exceptional care to their patients. Our team is dedicated to providing top-notch support to our users, and we're looking for like-minded individuals to join us on this exciting journey. **Key Responsibilities** As an Experienced Chat Support Associate, you'll be responsible for: * Engaging with our vibrant community of veterinary professionals through live chats, phone calls, emails, internal discussion boards, and platform demos * Providing exceptional support to our users, troubleshooting issues, and working cross-functionally to help evolve our platform * Collaborating with our team to ensure a positive and delightful day-to-day experience for every user leveraging our platform * Answering intercoms, troubleshooting, and working cross-functionally to help grow our community of thousands of passionate veterinary professionals * Staying up-to-date with the latest features and developments on our platform, and providing feedback to our development team **Essential Qualifications** * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support is preferred, but not required * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage many concurrent responsibilities * A strong desire to learn and help our customers succeed * A positive attitude and one-for-all team mentality, with excellent collaboration skills **Preferred Qualifications** * Tech/start-up work experience is a plus, but not required * Knowledge of intercom and/or experience with other chat platforms is strongly preferred **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, team environment * Strong problem-solving and analytical skills * Ability to adapt quickly to new situations and technologies * Strong customer service skills, with a focus on delivering exceptional support to our users * Ability to work independently and as part of a team * Strong technical skills, with experience in chat support and troubleshooting **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a member of our Support Team, you'll have access to: * Ongoing training and development opportunities, including regular workshops and training sessions * Mentorship and coaching from experienced team members * Opportunities to take on new challenges and responsibilities as you grow and develop in your role * A collaborative and supportive work environment that encourages open communication and feedback **Work Environment and Company Culture** At arenaflex, we're proud of our vibrant and supportive company culture. As a remote team, we're committed to creating a sense of community and connection among our employees, even when we're working from home. Some of the benefits of working at arenaflex include: * 100% remote work within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office set up * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **Compensation and Perks** We offer a competitive salary and benefits package, including: * A salary range of $45,000 - $60,000 per year, depending on experience * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office set up * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you and learn more about your qualifications and experience. Apply Job! Apply for this job