Job Description
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our patients' expectations. As a Remote Customer Service Representative, you'll play a vital role in ensuring the smooth operation of our healthcare systems and services. If you're passionate about providing top-notch customer service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative healthcare solutions, serving patients across the United States. Our mission is to revolutionize the healthcare industry by delivering personalized, patient-centered care that sets a new standard for excellence. With a strong commitment to customer satisfaction, we're constantly seeking talented individuals who share our passion for making a difference in people's lives. **Key Responsibilities** As a Remote Customer Service Representative, you'll be responsible for: * Obtaining current patient information from established and new patients, ensuring accuracy and completeness in our scheduling system. * Identifying payer sources and verifying insurance eligibility to ensure seamless billing and payment processes. * Assisting patients with completion of paperwork when necessary, providing clear guidance and support throughout the process. * Reviewing the Scheduling System for needed updated demographics and consent forms, scheduling appointments, and rescheduling as needed. * Identifying patients by date of birth and name in our computer system, creating new accounts when necessary, and ensuring accurate and up-to-date information. * Demonstrating superior customer service skills, answering telephone calls in a timely and polite manner, and communicating with customers in a courteous, professional, cooperative, and mature manner. * Taking messages and conveying accurate information to recipients, transferring calls to physicians and nurses when medically indicated, and protecting patient confidentiality per policies and procedures. * Importing registration documents into patients' electronic health records, following up on outstanding A/R, and resolving issues or changes to achieve client profitability. * Handling all correspondence related to insurance or patient accounts, contacting insurance carriers, patients, and other facilities as needed to get maximum payment on accounts and identify issues or changes. * Working EDI transactions and ERA files, including reconciling carrier submissions, edits, and rejection reports. **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred. * 1-2 years of experience in customer service, healthcare, or a related field. * Excellent communication and interpersonal skills, with the ability to work effectively with patients, physicians, nurses, and other healthcare professionals. * Strong problem-solving and analytical skills, with the ability to navigate complex healthcare systems and resolve issues efficiently. * Proficiency in Microsoft Office, particularly Excel, Word, and Outlook. * Ability to work in a fast-paced, dynamic environment, with a strong commitment to customer satisfaction and quality care. **Preferred Qualifications** * Experience working in a healthcare setting, with knowledge of medical terminology and healthcare policies and procedures. * Familiarity with electronic health records (EHRs) and practice management systems (PMS). * Certification in customer service, healthcare, or a related field (e.g., Certified Customer Service Representative (CCSR), Certified Medical Assistant (CMA)). * Bilingual or multilingual skills, with the ability to communicate effectively with patients and families from diverse backgrounds. **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to work effectively with patients, physicians, nurses, and other healthcare professionals. * Strong problem-solving and analytical skills, with the ability to navigate complex healthcare systems and resolve issues efficiently. * Proficiency in Microsoft Office, particularly Excel, Word, and Outlook. * Ability to work in a fast-paced, dynamic environment, with a strong commitment to customer satisfaction and quality care. * Strong attention to detail, with the ability to accurately and efficiently manage multiple tasks and responsibilities. * Ability to maintain confidentiality and handle sensitive patient information with discretion and professionalism. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills and careers. As a Remote Customer Service Representative, you'll have access to: * Ongoing training and development opportunities, including workshops, webinars, and online courses. * Mentorship and coaching from experienced healthcare professionals. * Opportunities for advancement and career growth within the company. * A dynamic and supportive work environment, with a strong focus on teamwork and collaboration. **Work Environment and Company Culture** arenaflex is a remote-friendly company, with a flexible and adaptable work environment that allows you to work from the comfort of your own home. As a Remote Customer Service Representative, you'll have access to: * A state-of-the-art virtual workspace, with all the tools and resources you need to succeed. * A supportive and collaborative team environment, with regular check-ins and feedback. * Opportunities for professional growth and development, with a strong focus on employee satisfaction and well-being. **Compensation, Perks, and Benefits** As a Remote Customer Service Representative at arenaflex, you'll enjoy a competitive salary and benefits package, including: * A salary range of $40,000 - $60,000 per year, depending on experience and qualifications. * Comprehensive health insurance, including medical, dental, and vision coverage. * 401(k) retirement plan, with company match. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for professional growth and development, with a strong focus on employee satisfaction and well-being. **Conclusion** If you're a motivated and customer-focused individual with a passion for delivering exceptional healthcare experiences, we want to hear from you! As a Remote Customer Service Representative at arenaflex, you'll have the opportunity to make a real difference in people's lives, while enjoying a dynamic and supportive work environment. Apply now to join our team and start your journey with arenaflex! Apply for this job