Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description ModMed is hiring a driven Software Training Consultant - Orthopedics to join our positive, passionate, and high-performing Customer Success Team focused on training small and medium complexity practices on our proprietary software. • Train clients on medical software and the use of features and functions of the service using classroom, remote, on-the-job, and blended training techniques. • Establish rapport; gain and maintain credibility with diverse audiences. • Report software improvements and enhancements to software engineers. • Help our clients adopt best practices in using our solution to manage their practice. • Manage time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time. • Manage the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff. • Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices. • Record details of client feedback through the training process. • Contribute to the creation of training resource material. • Maintain certification of 80% or higher on all application material and quizzes. Qualifications • Ability to travel 75-90% including weekends, and provide some off-hours training and support, including occasional weekends. • 2+ years experience in software training, implementation, and/or relevant medical practice experience. • Demonstrates good problem-solving skills and effective decision-making abilities. • Possesses excellent written and verbal communication skills. • Empathetic communicator with a consultative approach - able to see things from another person’s point of view. • Ability to work independently as well as part of the training team. • Positive and personable attitude with a customer service focus. • A professional, patient, and balanced approach to handling difficult customer situations. • Able to establish and maintain effective communication and relationships with customers and teammates. • Takes initiative in goal fulfillment and deadlines. • Excellent time management and organizational skills. • Basic knowledge of Apple products including Mac, iPad, and iPhone. • Ability to easily learn new software. • Detail-oriented. Benefits • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution. • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. • Generous Paid Time Off and Paid Parental Leave programs. • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs. • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed. • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning. • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles. • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. Apply tot his job