[Remote] CRM Practice Growth Strategist

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Symplast is the #1 mobile EHR and practice management platform built for aesthetic medicine, and they are seeking a CRM Strategist to join their Growth Team. This role involves managing client relationships, implementing CRM strategies, and collaborating with cross-functional teams to drive revenue growth and enhance patient retention.

Serve as the primary CRM Services relationship owner for an assigned portfolio of plastic surgery and medical spa clients
Collaborate with Growth Team colleagues such as Solutions Architects and QA/technical/onboarding resources to implement and continuously refine CRM workflows that directly support client revenue goals
Analyze performance data to uncover opportunities for growth and present clear, actionable plans that boost patient acquisition, increase conversion rates, and strengthen long-term loyalty
Identify upsell and cross-sell opportunities and partner with leadership to design and execute expansion strategies
Design and improve CRM workflows, nurture campaigns, and automated patient-journey touchpoints to maximize lead conversion and patient lifetime value
Integrate and optimize marketing channels, telephony/VoIP, and analytics to deliver measurable ROI and transparent attribution of every marketing dollar
Work closely with other teams across Symplast—including product, engineering, and the broader Growth Team—to implement new features and translate client needs into system-wide enhancements
Document best practices and contribute to reusable playbooks so future projects move faster and deliver consistent growth results
Proactively surface challenges and implement solutions that protect and expand client revenue streams
Maintain clear documentation of deliverables and outcomes to ensure accountability and transparency

3–5+ years in CRM strategy, customer success, or account management for a SaaS or marketing-automation provider (Go High Level strongly preferred)
Proven expertise in workflow design, marketing automation, analytics, and telephony/VoIP integrations
Familiarity with marketing attribution models and HIPAA compliance
Demonstrated success driving measurable business results while managing multiple client projects and meeting tight deadlines
Outstanding communication skills to present data-driven recommendations and guide clients through change
Strong analytical and problem-solving abilities with a proactive, growth-focused mindset
Understanding of plastic surgery and medical spa operations is highly valued

Professional Services Leadership: Be part of the team that delivers Symplast’s professional services and measurable growth outcomes.
High-Impact Role: Shape how leading aesthetic practices grow their patient base, revenue, and lifetime value.
Innovative Structure: Work inside an agile Growth Team model designed for continuous optimization and long-term success.
Collaborative Culture: Partner seamlessly with other teams company-wide to deliver actionable solutions that drive business impact.
Growth and Learning: Explore AI-powered automations, advanced marketing integrations, and cutting-edge CRM technology to keep clients ahead of the curve.

Symplast a platform that empowers patients and automates the end-to-end clinical and operational workflows of aesthetic practices. It was founded in 2013, and is headquartered in Plantation, Florida, USA, with a workforce of 51-200 employees. Its website is https://symplast.com/.

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