Job Description
About the position
Be a part of our caring community and help us put health first. We are seeking a strategic, collaborative, and results-driven Associate Director to lead the development and execution of leadership and talent programs in a high-performance sales-driven organization. This role will oversee a team of Learning & Development professionals and partner closely with sales channel business leaders and cross-functional stakeholders to identify needs, design solutions, and deliver impactful experiences. A key priority includes developing and launching a scalable career path framework, enhancing new leader onboarding, and accelerating top talent development.
- Responsibilities
- Lead, coach, and develop a high-performing team of L&D professionals responsible for delivering leadership, onboarding, and talent development initiatives.
- Define and implement a comprehensive strategy for leadership development aligned with business goals, sales performance, and talent priorities.
- Design a new career pathing framework for key roles, with a focus on clarity, mobility, and engagement across the sales organization.
- Establish success metrics and continuously evaluate program impact, effectiveness, and alignment to evolving business needs.
- Own and deliver leadership development and new leader onboarding programs using modern, scalable learning approaches (in-person, virtual, blended).
- Build and execute top talent initiatives such as high-potential programs, stretch assignments, and succession planning strategies.
- Curate, design, or source engaging learning content that resonates with a fast-paced, performance-oriented culture.
- Strong project management practices to ensure initiatives are delivered on time, on budget, and with high impact.
- Serve as a strategic advisor to business leaders, translating organizational needs into targeted development solutions.
- Collaborate across HR, Sales, DEI, Talent Acquisition, and other functions to ensure programs are inclusive, aligned, and effective.
- Build and maintain strong relationships across the business to drive adoption and engagement with leadership and development initiatives.
- Requirements
- Bachelor's degree required; Master's degree in Organizational Development, Business, HR, or related field preferred.
- 8+ years of progressive experience in leadership development, learning & development, or talent management, preferably in a sales, customer service, or high-growth environment.
- 5+ years of demonstrated success managing and developing teams.
- Certifications in coaching or leadership assessment tools (e.g., Hogan, Korn Ferry, MBTI, DiSC) are a plus.
- Nice-to-haves
- Strong business acumen and understanding of sales performance drivers and role dynamics.
- Passion for developing people and shaping a culture of continuous learning and growth.
- Commitment to equity, inclusion, and belonging in talent development practices.
- Strategic thinker with the ability to align training initiatives with organizational goals.
- Exceptional communication and stakeholder management abilities.
- Background in developing and/or supporting training programs for call centers and sales channels.
- Benefits
- Medical, dental and vision benefits.
- 401(k) retirement savings plan.
- Paid time off, including company and personal holidays, volunteer time off, paid parental and caregiver leave.
- Short-term and long-term disability.
- Life insurance.
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