Job Description
Role Description
This is an entry-level role that offers training and the opportunity to make a meaningful impact on patient care while supporting the expansion of PLH’s telehealth platform.
- The Virtual Patient Care Coordinator (PCC) provides centralized, remote support for Porch Light Health’s growing telehealth services. This role is primarily responsible for patient outreach, follow-up coordination, and scheduling for Psychiatry and Behavioral Health, with additional support for MAT telehealth as needed.
- Patient Scheduling:
- Coordinate and schedule telehealth appointments, primarily for Psychiatry and Behavioral Health services, ensuring accuracy and alignment with provider direction.
- Patient Outreach:
- Conduct inbound and outbound calls related to missed appointments, post-visit follow-ups, and provider-requested outreach. Ensure correct visit type selection (telehealth, phone, or in-clinic) within scheduling systems.
- Insurance Verification:
- Verify insurance eligibility for Psychiatry and Behavioral Health services.
- Copay Collection:
- Collect copays for virtual services when appropriate.
- Documentation & Record Keeping:
- Accurately document outreach attempts, appointment notes, scheduling outcomes, and maintain up-to-date patient demographic and insurance information within the EHR.
- Care Coordination:
- Act as a liaison between patients, virtual providers, and internal teams to support continuity of care.
- Customer Service & Patient-Centered Care:
Provide compassionate, professional support to patients and ensure a positive virtual care experience.
Must reside in Colorado or New Mexico to be eligible for consideration.
- Qualifications
- Experience:
- Previous experience in a medical clinic, behavioral health, or addiction treatment setting is preferred but not required.
- Education:
- High school diploma or GED required; relevant experience may substitute in some cases.
- Technical Skills:
- Basic computer proficiency and ability to learn EHR and scheduling systems.
- Time Management:
- Strong organizational skills with the ability to manage multiple tasks in a fast-paced, virtual environment.
- Dependability:
Reliable, punctual, and able to work effectively as part of a remote care team.
- Requirements
- Knowledge of Medication-Assisted Treatment (MAT)
- Understanding of Psychiatry and Behavioral Health workflows
- Familiarity with Harm Reduction and Low Barrier/High Access treatment models
- Awareness of patient confidentiality (HIPAA)
- Skills in crisis intervention and verbal de-escalation techniques
- Benefits
- Full-Time position
- Virtual/remote position (may require some in-person training as needed)
- Flexibility with scheduling, including 8-hour shifts and rotating Saturday hours
- Wages $19-24
Company Description
Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD), Alcohol Use Disorder (AUD), and other addictive disorders. We foster a supportive, family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes addiction is a chronic, relapsing brain disease, and we are deeply committed to helping individuals navigate their recovery journey.
We provide Medication-Assisted Treatment (MAT) alongside Psychiatry and Behavioral Health services, supporting patients as they discover purpose and build a healthy, connected community.
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