Job Description
Role Description
- The Training Specialist's primary role is to implement advanced, educational solutions that will improve our customer and internal teams' product knowledge.
- Gain and share a mastery of the RealTime, Devana Solutions, and Complion product lines.
- Partner with the customer and functional area/SMEs to develop, implement, and maintain training instructional materials in multiple modalities, including aids, videos, live/virtual instructor-led training, and online self-directed trainings.
- Lead regularly scheduled virtual role-based training sessions with customers.
- Create new and improve existing curriculum within the RealTime University and/or LMS system.
- Train customers and internal teams on new systems and product updates.
- Conduct advanced onboarding training for Training/LMS Specialists, outlining training and LMS policies, procedures, product knowledge, and the company's training service strategy.
- Create, document, measure, and report on the effectiveness of a Trainer program.
- Foster a creative, positive, efficient, and collaborative team working environment.
- Work closely with all product management and customer-facing teams on the primary value proposition for new customer solutions.
- Share best practices and contribute ideas on ways to resolve problems.
- Improve processes and procedures to serve the customer better and/or improve productivity.
- Maintain a high level of integrity and confidentiality when dealing with sensitive and confidential information.
- Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule.
- Qualifications
- 3+ years of training and curriculum development experience
- Strong written and verbal communication, project management and design thinking skills
- Proven expertise in translating complex technical concepts into logical and digestible learning content
- Extremely organized, detail-oriented, and adaptable in a fast-paced climate
- Outstanding time management skills and the ability to prioritize work
- Customer service-centric style and attitude
- Strong teaching abilities and mentoring skills
- Problem-solving abilities and the capacity to adapt to changing project dynamics
- Attention to detail and commitment to quality assurance
- Requirements
- 2+ years of experience within the clinical research industry or medical field
- 1+ years of experience developing courses and micro learning for SaaS products
- 2+ years of experience using eLearning authoring tools such as Camtasia and Audiate
- Experience using a clinical trial management system
- Bachelor's degree in science, medical, business, information technology, education, or another related field
- Benefits
- The company sponsors health insurance, long-term disability, and life policy
- Unlimited Paid Time Off
- 10 paid Holidays
- Paid Parental Leave
- Work Anniversary Bonus
- Participation in the Employee of the Quarter Program
- Monthly $100 Connectivity Stipend Reimbursement
- RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested
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