Job Description
Job Title: AI Product Analyst II
- Job Responsibilities:
- Collaborates with cross-functional teams to define and refine requirements for AI-driven features.
- Analyzes user interactions with AI features, gathers feedback, and supports our product (Unified Service Platform, IT Service Management and IT Asset Management) improvements.
- Creates documentation and internal guidelines to ensure shared understanding of AI functionality.
- Builds mock UI prototypes to illustrate new product concepts and user flows.
- Develops functional prototypes using cloud platforms (AWS, Azure, or GCP) and relevant tools.
- Gathers and analyzes data from multiple sources to deliver actionable insights.
- Tracks KPIs related to product usage, adoption, and customer satisfaction.
- Partners with UX/UI designers to enhance product usability.
- Gathers and documents product requirements in coordination with stakeholders.
- Plans, executes, and analyzes A/B tests to measure product changes or new features.
- Prepares reports and presentations to communicate findings and recommendations.
- Works closely with product management, engineering, marketing, and sales to support the roadmap.
- Identifies optimization opportunities based on data and customer feedback.
- Stays informed on AI trends, tools, and model architectures to help shape product direction.
Minimum Requirements:
Bachelor's degree in Computer Science, Data Science, Information Systems, or closely related field, or foreign degree equivalent, plus 1 year of experience in Product Analytics, AI/Technology, or Product Management.
- The experience (which may be gained concurrently) must also include 1 year of experience in each of the following:
- Machine learning models such as classification, regression, or recommendation systems;
- Working with data labeling, model evaluation, or AI product lifecycle;
- Interpreting complex data sets and translating insights into product decisions;
- Working in the Education technology (edtech) industry;
- AI/ML-based product features;
- Data privacy regulations such as FERPA, COOPA, or CCPA; and
- SQL, Python or R, and Cloud platforms (AWS, GCP, or Azure).
Job Location: Herndon, VA. 40 hours per week, 9:00am – 5:00pm. Telecommuting 1-2 days per week allowed. Salary: $88,462 per year.
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