Job Description
- Job Description:
- Build & Lead Next-Generation Care Teams
- Recruit, train, and scale care teams that proactively engage patients through outbound and inbound outreach.
- Drive excellence in communication, documentation, and value-based outcomes.
- Develop workflows for triage, care coordination, education, and escalation.
- Lead the adoption of AI-driven outreach, documentation, quality monitoring, and decision support.
- Ensure care teams are working at top-of-license, shifting repetitive tasks to automation.
- Partner with Product and Data teams to deploy, test, and scale automation that improves efficiency, accuracy, and consistency.
- Own day-to-day care operations: performance dashboards, staffing models, QA programs, and capacity planning.
- Ensure delivery against contractual SLAs and key payer metrics.
- Translate payer requirements into clear operational workflows and accountability structures.
- Stand up care teams with the right structure, capacity, and leadership coverage for live operations.
- Launch operating standards for outreach, documentation, and quality.
- Activate live care programs integrated with Chamber’s platform.
- Implement first-wave AI functionality into frontline workflows to demonstrate efficiency gains.
- Lead an exec-level performance readout on engagement, capacity, and scalability readiness.
- Requirements:
- Build & Lead Next-Generation Care Teams
- Recruit, train, and scale care teams that proactively engage patients through outbound and inbound outreach.
- Drive excellence in communication, documentation, and value-based outcomes.
- Develop workflows for triage, care coordination, education, and escalation.
- Lead the adoption of AI-driven outreach, documentation, quality monitoring, and decision support.
- Ensure care teams are working at top-of-license, shifting repetitive tasks to automation.
- Partner with Product and Data teams to deploy, test, and scale automation that improves efficiency, accuracy, and consistency.
- Own day-to-day care operations: performance dashboards, staffing models, QA programs, and capacity planning.
- Ensure delivery against contractual SLAs and key payer metrics.
- Translate payer requirements into clear operational workflows and accountability structures.
- Stand up care teams with the right structure, capacity, and leadership coverage for live operations.
- Launch operating standards for outreach, documentation, and quality.
- Activate live care programs integrated with Chamber’s platform.
- Implement first-wave AI functionality into frontline workflows to demonstrate efficiency gains.
- Lead an exec-level performance readout on engagement, capacity, and scalability readiness.
- Benefits:
- 12–15+ years in healthcare delivery operations, preference for value based or virtual care experience.
- Experience in a scaling start-up environment; comfortable rolling up your sleeves and building and operating through ambiguity.
- Demonstrated success as tech-forward operator, excited to deploy automation and AI into care delivery.
- Proven leader; successfully built and scaled patient-facing operational teams of 10+ people.
- Operational experience translating contracts into repeatable workflows with measurable outcomes.
- Strong analytical and systems-thinking mindset — fluent in metrics and continuous improvement.
- Excellent communicator who influences cross-functionally with clinical, product, and executive partners.
- Passionate about transforming heart health for patients and providers.
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