Job Description
Are you a compassionate and results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex's BlueOptions Care Plus team as a Remote Customer Care Specialist!
At arenaflex, we're dedicated to helping our communities achieve better health and well-being. As a key member of our team, you'll play a vital role in providing personalized support to our high-risk members, ensuring they receive the care and attention they need to thrive. With a focus on empathy, active listening, and creative problem-solving, you'll be empowered to make a meaningful impact in the lives of our customers.
- *What We Offer**
As a Remote Customer Care Specialist with arenaflex, you'll enjoy a comprehensive benefits package, including:
- Competitive pay: $19.04 per hour, with a salary grade range of $17.98-29.13
- Full-time remote opportunity with flexible scheduling
- Comprehensive health, dental, and vision plans
- 401(k) retirement savings plan
- 18 days of personal time off in the first year (not applicable during training)
- 11 holidays and 2 wellness days per year
- Life insurance, disability benefits, pet insurance, and work-life balance programs
- Ongoing training and development opportunities to enhance your skills and career growth
- *Your Role**
As a Remote Customer Care Specialist, you'll be responsible for:
- Providing exceptional customer service to high-risk members via phone, ensuring accurate and timely resolution of their inquiries and concerns
- Utilizing the arenaflex Conversation Strategy to deliver outstanding call experiences and follow-up on issues to ensure resolution
- Researching and resolving service-related inquiries, meeting established expectations for quality, productivity, and timeliness
- Assisting members using probing questions and critical thinking to resolve their inquiry
- Collaborating with internal teams to ensure seamless communication and resolution of complex issues
- *What You'll Need**
To succeed in this role, you'll require:
- 2 years of customer service experience or an equivalent combination of education and experience
- 1 year of building collaborative relationships with customers, clients, and/or peers in different teams
- High school diploma or equivalent
- High-speed stable internet with a router that has 2 ports and is no further than 10 feet away from your workstation
- Ability to commit to a 12-week fully paid training program with limited absences
- Ability to use multiple systems while resolving/responding to customer inquiries and concerns via phone
- Sound problem-solving and decision-making skills to resolve simple to complex issues
- Demonstrated empathy and compassion, with outstanding listening and communication skills
- Ability to work assigned shift between 8:00 AM-6:30 PM EST; occasional nights, weekends, and holidays may be necessary as business needs require
- *Added Plus**
- Bilingual – Spanish or Creole
- Previous experience working with a health insurance company
- *What's Next?**
Our 4-step selection process includes:
1. Application and resume review – please submit your most up-to-date resume and fill out the screening questions carefully.
2. Video Interview – look for an email from Staffing with the link.
3. Face-to-face video interview where you'll get to meet some of the leaders of the Service Organization. If selected,
4. Background screening
- *Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.
- *Apply Now!**
Ready to join our team and make a difference in the lives of our customers? Apply now and take the first step towards a rewarding career with arenaflex!
Apply Now
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