Job Description
Introduction to arenaflex and the Industry
arenaflex is a leading provider of shareholder communications services, working with public companies to ensure that their investors are well-informed and engaged. As a key player in the financial services industry, we understand the importance of clear and effective communication, particularly during contested proxy meetings. Our team is dedicated to delivering exceptional service and support to our clients and their shareholders, and we are now seeking an experienced Part-Time Evening Customer Service Representative to join our National Campaigns Unit.
Job Overview
In this role, you will be responsible for providing inbound, outbound, and email response support to shareholders, addressing their concerns and questions, and directing them on how to vote in their best interests. You will be working on a contested proxy meeting campaign, where one side has expressed dissatisfaction with the current management and is seeking to replace them with new board members. Your goal will be to communicate the importance of ignoring misinformation and to reassure shareholders that the current management has their best interests in mind.
Key Responsibilities
- Respond to inbound and outbound calls, emails, and other communications from shareholders, addressing their concerns and questions in a professional and courteous manner
- Direct shareholders on how to vote in their best interests, providing clear and concise instructions and support
- Communicate the importance of ignoring misinformation and reassure shareholders that the current management has their best interests in mind
- Work collaboratively with the National Campaigns Unit team to ensure that all communications are accurate, timely, and effective
- Meet or exceed performance metrics, including call handling times, response rates, and customer satisfaction scores
Essential Qualifications
To be successful in this role, you will need to have:
- Previous experience in customer service, preferably in a financial services or campaign support environment
- Excellent communication and interpersonal skills, with the ability to build rapport with shareholders and provide clear and concise information
- Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Strong technical skills, including proficiency in Windows 10 or 11, and the ability to use USB headsets and other equipment as required
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience working in a contested proxy meeting environment, or similar campaign support role
- Knowledge of financial services and shareholder communications, including proxy meetings and voting procedures
- Previous experience working in a remote or virtual team environment
- Strong data analysis and reporting skills, with the ability to provide insights and recommendations to the National Campaigns Unit team
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Communication: excellent verbal and written communication skills, with the ability to build rapport with shareholders and provide clear and concise information
- Problem-solving: strong problem-solving and analytical skills, with the ability to think critically and make sound judgments
- Technical: strong technical skills, including proficiency in Windows 10 or 11, and the ability to use USB headsets and other equipment as required
- Collaboration: ability to work collaboratively with the National Campaigns Unit team, including sharing information and best practices
- Adaptability: ability to work in a fast-paced environment, with multiple priorities and deadlines, and to adapt to changing circumstances and priorities
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Part-Time Evening Customer Service Representative, you will have access to a range of training and development opportunities, including:
- Comprehensive onboarding and training program, to ensure that you have the skills and knowledge needed to succeed in the role
- Ongoing coaching and feedback, to help you continue to grow and develop in the role
- Opportunities for advancement, including promotion to full-time or leadership roles
- Access to a range of learning and development resources, including online courses and workshops
Work Environment and Company Culture
arenaflex is a fully remote company, with a virtual team environment that is collaborative, supportive, and dynamic. As a Part-Time Evening Customer Service Representative, you will be working from home, using your own equipment and internet connection. You will be part of a team that is passionate about delivering exceptional service and support to our clients and their shareholders, and that is committed to making a positive impact in the financial services industry.
Compensation, Perks, and Benefits
As a Part-Time Evening Customer Service Representative at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including:
- Competitive hourly rate of $20.00
- Comprehensive benefits package, including medical, dental, and vision coverage
- Critical illness, accident, and hospital insurance
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available
- Life insurance, including voluntary life and AD&D for employees and dependents
- Short and long-term disability coverage
- Health spending account (HSA)
- Transportation benefits
- Employee assistance program
- Time off/leave, including PTO, vacation, and sick leave
Conclusion
If you are a motivated and experienced customer service professional, with a passion for delivering exceptional service and support, we encourage you to apply for the Part-Time Evening Customer Service Representative role at arenaflex. This is a unique opportunity to join a dynamic and growing company, with a virtual team environment that is collaborative, supportive, and dynamic. Don't miss out on this chance to take your career to the next level and make a positive impact in the financial services industry. Apply today!
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