Job Description
Note: The job is a remote job and is open to candidates in USA. Harbor is a leading provider of expert services in legal technology and operations. They are seeking a Project Manager to ensure client satisfaction and successful project delivery through effective leadership and collaboration with stakeholders.
- Responsibilities
- Lead and manage cross-functional project teams to ensure successful project delivery
- Collaborate with clients to define project scope, objectives, and deliverables while ensuring compliance with all project requirements
- Develop and maintain detailed project plans, timelines, budgets, ensuring alignment with client expectations and organizational goals
- Utilize Harbor project management tools to track project progress, manage resources, and report on milestones to stakeholders
- Coordinate project documentation, including project charter, status reports, and meeting notes
- Monitor and manage projects risks, proactively identifying and addressing potential issues to ensure timely resolution
- Oversee the end-to-end execution of assigned projects by monitoring and updating work-in-progress and measuring requirement milestones against actual work-to-date
- Act as the primary point of contact for clients, fostering strong relationships and clear communication
- Manage client expectations and provide regular updates on project progress, risks, and outcomes
- Address client concerns and escalations promptly, ensuring satisfaction and alignment
- Project Communications ā Excellent written and verbal communication skills. Timely and accurate project communications both internally and externally for clients. Comfortable with communicating across an organization, from senior business stakeholders to technical teams
- Build and maintain strong relationships with stakeholders at all levels of the organization, promoting collaboration in a cross-functional environment to ensure alignment and collaboration
- Seek opportunities for process improvements across the organization
- Participate/contribute thought leadership to the PMO organization and to the LT&O organization
- Schedules assignments and tracks project tasks. Monitors progress and ensures the team adheres to deadlines, identifying and removing blockers as required
- Provide direction and support to project team members
- Identifies potential risks and obstacles that could impede project progress and develop strategies to manage them. Addresses escalations in a timely and professional manner
- Responsible for keeping the project on budget. Provides customer billing, review of invoices and associated timecards, and addresses any client questions regarding invoicing
- Provides timely budget utilization updates to clients, ensuring work is performed within budget
- Ensure project delivers the scope as outlined in the Statement of Work (SOW)
- Ensure tasks or deliverables not explicitly defined in the original SOW follow strict Change Management guidelines
- Participates in requirements discussions and requirements gathering sessions. Ensures requirements are documented, approved, and compiled into client-facing and internal documents
- Skills
- 5+ years project management experience implementing legal software preferred
- Four-year degree or equivalent combination of experience and education
- Proficient with collaboration and project tracking tools
- Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality
- Authorized to work in the country of residence without restriction or sponsorship
- Project Management Professional (PMP) certification a plus
- Experience with Marketing Technology, including CRM and Experience platforms, is preferred, but not required
- Company Overview
- Harbor is a provider of expert services across strategy, legal technology, operations, and intelligence. It was founded in undefined, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is https://harborglobal.com.
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